Siemens Service Operations Manager - Building Technology - Grand Rapids, MI in Wyoming, Michigan

Service Operations Manager - Building Technology - Grand Rapids, MI

Locations:Wyoming, Michigan

Job Family: Customer Services

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Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 223482

Primary Location: United States-Michigan-Wyoming

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 20%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

For more information, please visit:

https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html

Job Description:

Position Overview

· First line management position in Field Service Operations supporting the Building Technologies Division of Siemens.

· Directs the activities of at specific customer sites, with a total revenue responsibility of between five to ten million (5-10M).

· Manages staff including Service Supervisors, Service Account Engineers, Service Specialists and/or Mechanics.

· Position may be assigned to a dedicated account and will be located on the account site/campus and perform Project Manager or high level account management duties.

· This position does not own a home branch, but may have 1-2 business unit focus. Manages up to 17 direct reports.

Responsibilities

· Plan, organize, direct and control all building automation service operations activities to assure profitable growth. Advise management on local operations planning including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planning.

· Manage revenue and gross margin to achieve monthly and annual business plans. Monitor project status and control job costs to maintain margins.

· Direct and supervise the development of service work to insure customer commitments are met within the estimated dollars. Oversee supervision of all service and retrofit work and personnel on assigned jobs. Ensure schedules are maintained and work proceeds in accordance with agreement requirements and customer expectations. Determine resource needs (e.g. staffing, tools) and provide any corresponding documentation.

· Provide technical and operational support for the sales teams including proper pricing and scope of work definition for service agreement and service project opportunities. Communicate regularly with customers through all phases of the service work we perform for them. Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth.

· Manage or advise on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.

· Ensure the proper implementation of all company policies, procedures and productivity tools where applicable. Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance. Advise and implement industry/field best practices to improve products, applications and services.

· Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with customer, contractors and community leaders

· Qualified Applicants must be legally authorized for employment in the Unites States.

· Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Required Knowledge/Skills, Education and Experience

· Associates degree in Business Administration, or equivalent work experience.

· 5 years experience in the installation and maintenance of building automation HVAC Controls including at least two years of supervisory or management experience.

OR

5 years experience in experience in the installation and maintenance of Fire Life Safety or Security Systems including at least two years of supervisory or management experience.

· Strong understanding of financial reports and ability to implement cost controls.

· Excellent listening, oral and written communication skills. Excellent organizational skills must be able to handle multiple tasks and duties effectively.

· Proficient in Microsoft Office: Word, Excel, Outlook and Project.

· Must obtain state or local fire alarm license as required by local or state regulations within six months of assuming position.

· Individual must possess a valid Driver's license in good standing

· Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan

· Individual must possess a valid Driver’s license in good standing

· Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan

Preferred Knowledge/Skills, Education and Experience

· Bachelors degree in Engineering preferred.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .