Siemens Business Operations Analyst II - Siemens PLM - USA in United States

Business Operations Analyst II - Siemens PLM - USA

Multiple Locations:United States; Milford, Ohio; St. Louis, Missouri

Job Family: Sales

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Job Description

Division: Digital Factory

Business Unit: Product Lifecycle Management-PLM

Requisition Number: 227260

Primary Location: United States--

Other Locations: United States-Missouri-St. Louis, United States-Ohio-Milford

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Bachelor's Degree

Travel Required: 20%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm

Job Description:

Job description

Business Operations Analyst II

Position Summary:

This position will be responsible for supporting the sales organization through activities involving the CRM application (Salesforce.com) and the Quote to Order (Q2O) processing system (internal system). Responsibilities include working with internal sales end-users, management and executives through support and training efforts, including reporting, dashboards, and other advanced setup of SFDC.

Responsibilities:

  • Identify support materials and provide answers for fundamental support requests by end users.

  • Provides sales and marketing support for Salesforce.com CRM (SFDC)

  • Answer basic navigation and “how to” questions

  • Manage help desk queue

  • Basic data management and cleansing using administrative tools and CRM UI; data reporting and analysis.

  • Performs standard analyses of business goals, business systems, objectives and needs and of the general business environment.

  • Report and dashboard creation and execution for managers and users

  • Routine record updates: User deactivations, mass updates/imports, record deletions

  • Basic changes to configuration setup per admin direction.

  • Initial information gathering for support inquiries; review and summarization of enhancement request prior to admin analysis.

  • Utilizes systems and data to suggest effective solutions to business issues.

  • Detail-gathering for vague support requests

  • Summarizing enhancement requests for Admin review

Minimum Requirements:

  • Bachelor’s Degree required.

  • At least 2-3+yrs background in Accounting, Finance, Business Management, Computer Science or Communications preferred

  • Advanced experience in MS Excel, MS Office, Power Point, MS Word and other Microsoft tools

  • Prior experience in support of Salesforce.com end users or other software quoting applications required- please make sure to have listed on your resume.

  • Must currently reside in the continental USA, but prefer current residents of St. Louis, MO.

  • Qualified Applicants must be legally authorized for employment in theUnites States. Qualified Applicants will not require employer sponsoredwork authorization now or in the future for employment in the UnitedStates.

Preferred Qualifications:

  • Strong organizational and communication skills, verbal and written

  • Experience a Salesforce.com End User support manager

  • Certifications in Salesforce.com Trailhead or other tool support systems

Performs standard analyses of business goals, business systems, objectives and needs and of the general business environment. Plans and designs business processes/tools and makes recommendations in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner. Works under general supervision.

#LI-SAS *LI-SAS

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .