Siemens Field Supervisor - Intelligent Traffic Systems in Tampa, Florida

Field Supervisor - Intelligent Traffic Systems

Locations:Tampa, Florida

Job Family: Customer Services

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Job Description

Division: Mobility

Business Unit: Intelligent Traffic Systems

Requisition Number: 226212

Primary Location: United States-Florida-Tampa

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: High School Diploma / (GED)

Travel Required: 10%

Division Description:

Siemens Mobility Division

Committed to the safe and reliable transportation of people and goods by rail and road, Siemens Mobility designs and manufactures across the entire spectrum of rolling stock, including commuter and regional passenger trains, light rail and streetcars, metros, locomotives, passenger coaches, and high-speed trainsets. In the U.S., Siemens is providing rail vehicles, locomotives, components and systems to more than 25 agencies in cities such as D.C., New York, Boston, Sacramento, San Diego, and St. Louis.

For more information, please visit: http://www.siemens.com/businesses/us/en/mobility.htm

Job Description:

Siemens Intelligent Traffic Solutions

The Siemens ITS Customer Service business is currently searching for an experienced Field Supervisor to support our operations in Tampa, Florida. In this role, you will work closely with Project Managers and/or Service Account Managers. The goal of this position is to oversee the field teams to ensure efficient and high quality execution of field work that meets or beats job/project/contract budget and schedule. Field Supervisors are directly responsible for managing field personnel, overseeing the day to day operations of the group to ensure smooth workflow and compliance with established procedures and protocols.

Responsibilities Include:

Employee Management

  • Direct supervision of field employees on multiple job sites within a specified territory.

  • Responsible for conducting employee performance appraisals, employee warnings and terminations.

  • Managing performance issues and utilizes employee recognition tools.

  • Roll out new processes or initiatives pertaining to field teams.

  • Coordinate appropriate training for field personnel in conjunction with Regional or Operations Manager

  • Provide feedback to all field personnel regarding performance, quality, and productivity issues.

  • Enforce compliance with corporate policies, processes and protocols.

  • Responsible for planning and maintaining schedule of all field resources by coordinating with PM s and/or SAM's

  • Ensure entire team accurately completes all required documentation weekly or per due dates- timesheets, Work Orders, daily logs, expenses, etc.

  • Perform periodic checks of field work to ensure high quality of work, and identify potential productivity opportunities.

  • Track and ensure proper safety training, and personnel safety equipment for all team members

  • Conduct regular meetings with all field personnel to share company information, updates, safety, etc.

  • Ensure that all field personnel are equipped with proper equipment and tools (i.e. vehicles, hand tools, towable compressors, traffic control devices, personal protective equipment, etc.)

Customer Management

  • Leading quality assurance activities, and resolve customer issues in a timely, effective, and in a professional manner.

  • First level of support for field/technical issues.

  • Effectively manage field operations for assigned service/project customers and ensuring customer expectations are met.

  • Ensure proper communication between the Customer and the field team.

  • Discuss and Review customer feedback with project managers to ensure service agreement retention and account growth goals are achieved (including add-on's, extras, upgrades, escalations, and timely renewals).

Sales

  • Work with Sales/Regional Managers/PMs on labor estimates/pre-bid reviews when requested.

  • Conduct job walks and site surveys (pre/post contract award).

  • Participate in area/regional/staff meetings and decisions as requested.

  • Support and provide assistance to the Service Account/Project Management Team in job take-off, estimating, customer demonstration(s) and performing site surveys.

Financial

  • Communicate project scopes and requirements to field teams in order to efficiently execute work (i.e. plans, estimated hours, schedule, material requirements, etc.), and ensuring that field execution meets or beats the Area budgets.

  • Coordinate with Service Account/Project Manager and field to quickly resolve execution issues.

  • Enforce material tracking process and protocols in order to ensure all inventory used by the field personnel is allocated to the correct work orders.

  • Assist in monthly forecasting of customer accounts by updating project manager’s with current and planned construction/service activities to be completed by month end.

Required Knowledge/Skills:

  • High School Diploma required.

  • Individual must possess a clean and valid Driver's license in good standing.

  • Traffic signal and/or street lighting experience is preferred

  • 3+ years’ experience as a Field Supervisor/Superintendent or similar field experience is preferred.

  • Strong organizational, and communication skills

  • Ability to act as Team Player & Coach

  • Strong Microsoft Excel and Word preferred

  • Hands-on experience with directing the activities of contractors and crews for electrical, civil, settings is also preferred.

  • Given the proper tools and instruction, the Field Supervisor should be able to work with minimal supervision.

Why Siemens?

In addition to an incredible career opportunity, we offer:

  • A competitive base salary

  • Excellent health/vision/dental plans, 401k match, tuition reimbursement, and 18 days of PTO to start including 8 paid company holidays and (2) personal floating holidays.

  • Training along with career development

We aim to hire top talent and provide them with opportunities to earn top dollar. Siemens is a great place to have a career in an innovative environment. If you're interested in becoming a Field Supervisor with Siemens ITS, we'll offer you the support and career advancement to make it happen!

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .