Siemens Customer Account Analyst in St. Louis, Missouri

Customer Account Analyst

Locations:St. Louis, Missouri

Job Family: Sales

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Job Description

Division: Digital Factory

Business Unit: Product Lifecycle Management-PLM

Requisition Number: 224855

Primary Location: United States-Missouri-St. Louis

Assignment Category: Full-time regular

Experience Level: Entry level

Education Required Level: High School Diploma / (GED)

Travel Required: 5%

Division Description:

Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.

For more information, please visit:

https://www.siemens.com/us/en/home/company/about/businesses/digital-factory.html

Job Description:

Siemens PLM US Talent Acquisition

Customer Account Analyst (CAA) Job Description

Position Overview

The CAA role is responsible for reviewing and processing all customer orders for the US region of the Americas including software, maintenance, hardware, services and training orders. The CAA will work closely with a number of ‘clients’ including PLM Sales, PLM Services, PLM Accts Receivable as well as end user Purchasing groups, end user IT groups, etc. The CAA will report to the CAA Manager who is based out of the St. Louis office.

The CAA is responsible for:

  • Processes customer orders or changes on orders from Sales staff or end users

  • Verifies accuracy of orders and order changes and resolves problems with Sales staff or end users

  • Maintains customer files with sales contracts and other information

  • Creates invoices, credits, etc for processed orders

  • Works with end users on basic license file issues if any

  • Assists Accounts Receivable group with invoice collection by ensuring orders are processed correctly the first time as well as any additional assistance after the invoice has been sent to the end users.

  • Assist in training new CAA’s, new Sales staff, new Resellers, etc.

Knowledge/Skills, Education, and Experience

The following skills are required/preferred for the CAA role.

  • College Degree preferred but not required

  • Good customer service skills required

  • Good communication skills required

  • Experience in SAP preferred but not required

  • Ability to multi-task effectively is essential to the position

  • Basic to Intermediate MS Excel skills required

  • Ability to take on and learn new roles while maintaining current work load

  • The CAA role will generally not required travel but if the applicant is interested, there are times where the CAA can travel for the position (training of new CAA’s from integrations, etc)

Remove if VISA sponsorship is available

Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .