Siemens Customer Account Analyst in St. Louis, Missouri
Customer Account Analyst
Locations:St. Louis, Missouri
Job Family: Sales
Division: Digital Factory
Business Unit: Product Lifecycle Management-PLM
Requisition Number: 224855
Primary Location: United States-Missouri-St. Louis
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
For more information, please visit:
Siemens PLM US Talent Acquisition
Customer Account Analyst (CAA) Job Description
The CAA role is responsible for reviewing and processing all customer orders for the US region of the Americas including software, maintenance, hardware, services and training orders. The CAA will work closely with a number of ‘clients’ including PLM Sales, PLM Services, PLM Accts Receivable as well as end user Purchasing groups, end user IT groups, etc. The CAA will report to the CAA Manager who is based out of the St. Louis office.
The CAA is responsible for:
Processes customer orders or changes on orders from Sales staff or end users
Verifies accuracy of orders and order changes and resolves problems with Sales staff or end users
Maintains customer files with sales contracts and other information
Creates invoices, credits, etc for processed orders
Works with end users on basic license file issues if any
Assists Accounts Receivable group with invoice collection by ensuring orders are processed correctly the first time as well as any additional assistance after the invoice has been sent to the end users.
Assist in training new CAA’s, new Sales staff, new Resellers, etc.
Knowledge/Skills, Education, and Experience
The following skills are required/preferred for the CAA role.
College Degree preferred but not required
Good customer service skills required
Good communication skills required
Experience in SAP preferred but not required
Ability to multi-task effectively is essential to the position
Basic to Intermediate MS Excel skills required
Ability to take on and learn new roles while maintaining current work load
The CAA role will generally not required travel but if the applicant is interested, there are times where the CAA can travel for the position (training of new CAA’s from integrations, etc)
Remove if VISA sponsorship is available
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .