Siemens Salesforce/Business Analyst - eCommerce in Milford, Ohio

Salesforce/Business Analyst - eCommerce

Locations:Milford, Ohio

Job Family: Information Technology

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Job Description

Division: Digital Factory

Business Unit: Product Lifecycle Management-PLM

Requisition Number: 224646

Primary Location: United States-Ohio-Milford

Assignment Category: Full-time regular

Experience Level: Senior level

Education Required Level: Master's Degree

Travel Required: 15%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm

Job Description:

Position Overview

Siemens PLM Software is seeking a Business Analyst/Salesforce Admin with

experience in Salesforce. This position will be focused on enabling new business

processes related focused on eCommerce and requires good interpersonal

skills for working with Support, Sales and Marketing Operations, IT

Leadership and application developers. Work with cross functional teams

to analyze Support and Sales processes. Responsible for developing a

roadmap for short and long term work, establish and communicate

requirements, manage prioritization and monitor the work in IT work

streams. Provide coordination, across multiple organizations and

functions to meet these objectives.

Responsibilities:

• Catalog and help prioritize business requirements with the business

sponsors, analyze potential solutions, and translate requirements into

solid designs

• Analyze requirements for all Salesforce functionality and translate

requirements into user stories and development tasks

• Collaborate with CRM Dev manager, business operations and IT

leadership on the long term roadmap of Service Cloud and the support

organization

• Monitor the day to day work of several IT teams (onshore and offshore)

• Perform day to day Salesforce configuration at times of high workload

Required Knowledge/Skills, Education, and Experience:

• Bachelor's degree in Information Technology or Computer Science or

equivalent experience (Masters not required)

• 4+ years of experience as Business Analyst

• Advanced knowledge of Salesforce Sales and Service Cloud,

processes, configuration, reporting and operations metrics

• Experience capturing and managing business requirements for cross

functional teams

• Experience playing the Scrum Master role for at least one year for a

software development team that was diligently applying Scrum

principles, practices, and theory

• Good skills and knowledge of servant leadership, facilitation,

situational awareness, conflict resolution, continual improvement,

empowerment, and increasing transparency

Preferred Knowledge/Skills,Education, and Experience:

• First level Scrum Master certification (CSM, PSM I)

• Knowledge of future Salesforce trends including CloudCraze,

Lightening, Einstein, predictive analytics

• Experience working in Jira

• Experience doing system design flows and light conceptual mockups in

Salesforce

Qualified Applicants must be legally authorized for employment in the

Unites States. Qualified Applicants will not require employer sponsored

work authorization now or in the future for employment in the United

States.

#LI-DK1

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .