Siemens Advanced SaaS Information Developer in Milford, Ohio
Advanced SaaS Information Developer
Job Family: Engineering
Division: Digital Factory
Business Unit: Product Lifecycle Management-PLM
Requisition Number: 225133
Primary Location: United States-Ohio-Milford
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 5%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.
The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.
For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm
Drive strategic direction and design for SaaS (Software as a Services) product documentation and user assistance. Develop documentation for selected SaaS products.
Staff position reporting directly to LMD Senior Director responsible for product documentation
Primary liaison for LMD Senior Director, LMD management staff, and SaaS product owners to promote strong cross-functional collaboration for SaaS documentation
Design, develop and author product documentation and user assistance for selected SaaS products
Consult with product developers to ensure quality of API product documentation
Required Knowledge/Skills, Education, and Experience
Bachelor’s degree in a related field or in a technical field.
5+ years of related experience in technical communication, instructional design, engineering, or computer science, including experience as a leader in developing documentation for customers of SaaS products.
Experience in Siemens PL customer industries or implementations preferred.
Preferred Knowledge/Skills, Education, and Experience
5 years of experience performing audience and user task analyses to design user-assistance content meaningful to the customer experience for SaaS products.
5 years of experience as a project manager leading teams and projects of moderate size, complexity, and importance.
5 years of experience evaluating customer satisfaction through surveys, usability testing, and interviews, and interpreting and applying the results
Extensive knowledge of Siemens PLM Software products and customers and technical/engineering concepts
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .