Siemens Strategic Operations Manager in Malvern, Pennsylvania
Strategic Operations Manager
Job Family: Strategy
Division: Siemens Healthineers
Business Unit: Strategy, Marketing & Communications
Requisition Number: 229430
Primary Location: United States-Pennsylvania-Malvern
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 40%
Strategic Operations Manager
Drive strategic planning support within assigned Zone by partnering with commercial leadership to develop plans to improve customer loyalty. Implement regular reviews and communications with commercial team to drive performance of agreed upon customer loyalty plan. Provide necessary analytics and insights support to set and adjust tactical plans and activities
Positions located in Malvern, PA. Remote candidates to also be considered.
Key Position Activities, Experiences and Qualifications
Drive the development, analysis and implementation of leading-edge key customer management improvement across all business areas for identified key customers
Work in partnership with assigned Zone to implement a higher level of effectiveness and efficiency in key customer oriented processes.
Track and monitor progress and support in implementation of the customer loyalty initiative
Develop leading-edge strategic key customer management tools to support the efforts of local team in their strategic selling approach with identified key customers
Provide transparency into Advanced Segmentation from CRM tool, and other data sources and platforms
Organize and develop support material and strategic recommendations with respective functions as well as analyze locally generated data for usage in strategic decisions
Support local teams in leveraging initiatives to gain strategic advantage, and anticipate and resolve potential obstacles
Identify opportunities and best practices to drive extended usage of existing customer management initiatives in all areas / functions
Strong communication skills to align and drive internal, cross-functional teams
Strong project management skills and ability to lead projects in different business units
Strong analytical skills and proficiency in MS Office (PowerPoint and Excel) to conduct analysis and report finding
CRM / Sales / Marketing knowledge & experience
Understanding of Healthcare market and ideally familiar with Siemens Healthineers business model
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .