Siemens Clinical Application Specialist 4 in Issaquah, Washington

Clinical Application Specialist 4

Multiple Locations:Mountain View, California; Issaquah, Washington

Job Family: Customer Services

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Job Description

Division: Siemens Healthineers

Business Unit: Ultrasound

Requisition Number: 225244

Primary Location: United States-California-Mountain View

Other Locations: United States-Washington-Issaquah

Assignment Category: Full-time regular

Experience Level: Senior level

Education Required Level: Technical Diploma

Travel Required: 10%

Division Description:

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Job Description:

The Headquarters Support Clinical Applications Specialist has primary responsibility toprovide local country and/or Regional Support Centers Applications Specialists with advanced support for Ultrasound applications issues that have been escalated to the Ultrasound HSC group using standard Customer Service processes.

Primary responsibilities:

  • Deliver written, telephone, and/or on site advanced applications support for escalated application issues

  • Work closely with other members of the Ultrasound CS, PLM and CRM organizations on development and implementation of solutions to problems reported in the installed base

  • Generate Knowledge Base entries on Applications topics and solutions

  • Provide support for new product roll-outs and disseminate information to applications specialists worldwide on new product features and functionality

-Investigate and report on Customer Complaints

  • Bring Application requirements in the form of Requirement Specifications into Product Development projects, and perform testing and validation of requirements.

  • Review of training content for apps specialists and customers

Requirements:

Associates degree,BS/BA in related discipline preferred.

Current RDCS accreditation

Minimum of 8 years clinicalultrasound experience in Cardiology applications. Specific experience on Siemens Ultrasound equipment preferred.

Excellent verbal, telephone and written communication skills.Presenter/trainer experience, sales presentation experience preferred.

Location:

Position based out of Mountain View, California or Issaquah, Washington

5 - 10% travel required

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .