Siemens Service Coordinator in Irving, Texas
Job Family: SCM-Procurement / Logistics & ECC
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 222282
Primary Location: United States-Texas-Irving
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Coordinatesthe deliveryofonsiteandremoteservice activities, fromthe initial demandcreationthroughthe delivery and close out.
Schedulesanddispatchesbranch, zone and Digital ServiceCenteractivitiesand resourcesto ensurecustomerexpectationsandcommitmentsaremetfor all services and enabling datadrivenservices.TheServiceCoordinator rolemayfocusexclusivelyon theTime and Materialbillingprocess.
Principal Duties & Responsibilities
§ Providessupport,information,prioritizationandcoordinationofactivitiesandresourcesacrossbranches,theZoneOperationsCenterandDigital ServiceCenter.
§ Handlesincomingcustomer servicerequestsviathephoneoremail,resultinginaserviceworkordertobegintheschedulinganddispatchingprocess.
§ SchedulesanddispatchesactivitiesandresourcestoexecuteServiceAgreementsandcustomer requests.
§ Handlesdecisionsregardingtheschedulingandmovementofresourcesandmaterial.Schedulesanddispatchesresourcestomeet customerexpectationsbaseduponnatureofcall, urgency,contractualobligation,availableresourcesandcustomerneeds.
§ Ordersandtrackspartsandsubcontractorsinsupportofmaintenanceplansandservicecalls.UtilizestheSAPserviceplatformtogenerate, schedule,dispatchand closeout workorders.
§ Proactivelyfollows-upwithcustomersafter completionofservicestoensureahighlevelofsatisfactionwithqualityofworkreceived.
Preferred Education & Experience
§ Technical schoolorAssociatesdegree(2year) preferred, althoughacombinationofeducation(HighSchoolorGEDrequired) andexperiencewillalsobeconsidered
§ 2-5yearsexperienceincustomer servicecallhandling,dispatchingandserviceresponsedesired
§ Goodorganizational,interpersonal andverbal andwrittencommunicationskills
§ KnowledgeableinMicrosoft Officeandbusinesssoftwaresystems(i.e. SAP) required
Familiarityorexperiencewithcontrol, HVACsystems, Fire/Security Systems engineeringpreferred.SAPexperiencehighlypreferred.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .