Siemens Senior Service Operations Manager - Building Technologies in Irving, Texas

Senior Service Operations Manager - Building Technologies

Locations:Irving, Texas

Job Family: Customer Services

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Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 226297

Primary Location: United States-Texas-Irving

Assignment Category: Full-time regular

Experience Level: Senior level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 5%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationally for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in eight Divisions: Power and Gas, Power Generation Services, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, and Financial Services.

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

For more information, please visit:

https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html

Job Description:

Position Overview :

Reporting to the Branch Manager, this position functions as the field middle manager with a full Siemens Building Technologies focus. Oversees and gives strategic direction to a specific location(s) with total sustained/consistent order intake greater than $20 million (20). Direct activities of twelve (12) Service Operations Managers, Service Operations Supervisors, and Service Project Managers.

Essential Duties

  • Direct all service operations activities including: account management, service agreement management, project management, design engineering, service project installation, commissioning and service delivery activities within a location. Ensure effective and profitable execution of the service business, customer satisfaction and employee satisfaction consistent with company and location objectives. Advise management on local operations planning including resource allocation, hiring and development, financial forecasting, monitoring and issue resolution.

  • Oversee service project installations, retrofits, non-installed, time and material, mechanical service, service agreements , and other service offerings. Review service proposals to ensure accuracy and appropriate method to meet company and customer objectives. Assist employees in determining margins, identifying resources and assessing future potential business.

  • Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning. Develop and implement strategies (e.g. business growth, asset management, cost reduction, customer satisfaction, employee productivity) to achieve business goals.

  • Manage service schedule and dispatch. Ensure customer satisfaction and employee productivity and quality of work. Address customer service concerns and monitor satisfaction. Motivate employees to achieve customer and company performance goals. Perform employee management responsibilities such as hiring, training, conducting performance reviews, and resolving issues.

  • Maintain knowledge of competition and understand product positioning and sales strategies. Provide feedback on new products/services and provide feedback to management.

  • Analyze existing policies/procedures and recommend improvements. Actively participate or lead company initiatives and improvement programs that cross over location, area and zone boundaries. Ensure the proper implementation of all company policies and procedures. Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance. Develop and maintain technical competence of company‚Äôs products, applications and services.

  • Track competition (activities, products, systems, prices, etc) reporting on findings and recommends changes/improvements. Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with builders, contractors and other business community leaders.

Knowledge, Skills, Abilities, and Education:

  • Associates degree (2 year) in a technical (industry related) field or equivalent work experience.

  • 8 + years industry experience including operations supervisory/ management role including planning, contracting, project management, account management and all aspects of general business management

  • Ability to proactively implement organizational and process change in response to business needs. Strong listening, negotiation, organizational, oral and written communication skills for multi-tasking effectively.

  • Ability to travel up to 5% of the time.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .