Siemens Service Coordinator - Building Technology - Indianapolis, IN in Indianapolis, Indiana
Service Coordinator - Building Technology - Indianapolis, IN
Job Family: SCM-Procurement / Logistics & ECC
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 222570
Primary Location: United States-Indiana-Indianapolis
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
For more information, please visit:
Serves as the main point of contact for all service customers to ensure customer expectations are met.
Proactively follows up with customers after completion of service visits to ensure a high level of satisfaction with quality of work received.
Handles decisions regarding the scheduling and movement of manpower and materials.
Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources, and customer needs).
Ensures all service requests and dispatches are organized, well documented, coordinated, and prioritized accordingly.
Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing, as well as internal requests in support of service projects.
Reviews, processes and distributes all service documentation including service orders, time sheets, packing slips, purchase orders, accounts payable vouchers, MTRs and/or RMTRs as assigned. May assist in processing credit memos and collections.
Performs invoicing for service time and material calls.
Maintains timely set up and completeness of related job folders as assigned.
Effectively utilizes SAP in the delivery and management of service activities opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders.
Delivers outstanding customer service.
Any other miscellaneous customer service functions as assigned.
Job Family Responsibilities:
Responds to incoming inquiries and/or requests regarding products and/or services. Supports customers by providing information while providing efficient and courteous service. Participates in investigating and resolving semi-complex problems. Supports order tracking, price quoting, and scheduling.
High school diploma or equivalent required. Specialized skill training/certification may be required.
Knowledge and Expertise:
Demonstrates basic knowledge of a specialty area. Typically, 2-5 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above.
Key Working Relationships:
Primarily intra-organizational contacts and limited external contacts.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .