Siemens Application Support Engineer - STAR-CCM+ - Houston, TX in Houston, Texas
Application Support Engineer - STAR-CCM+ - Houston, TX
Job Family: Engineering
Division: Digital Factory
Business Unit: Product Lifecycle Management-PLM
Requisition Number: 224006
Primary Location: United States-Texas-Houston
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 20%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
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The Application Support Engineer is responsible for ensuring the technical success of our customers in their use of our software, STAR-CCM+. Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives as well as improve their processes. The role includes classroom training, mentoring, and providing direct customer support. The position works closely with the sales organization to discover opportunities to grow usage within accounts and engage the customer to realize that growth. Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial, and possess excellent communication skills, we would like to hear from you.
Act as primary point of contact to assigned set of accounts for all technical issues related to their use of STAR-CCM+. Identify problems and take responsibility for successful resolution of issues.
Facilitate the sales process in developing account intelligence, pursuing opportunities for growth of software usage, and assisting in software deployment.
Conduct technical discussions with customers to collect and understand simulation requirements, propose solutions, and explain benefits of our approach.
Conduct training on introductory and advanced topics in STAR-CCM+.
Perform benchmark simulations and test cases to explore new methods, define best practices, and verify results.
Create Knowledge Base articles for the customer portal.
Work on multiple projects and support engagements simultaneously.
Collaborate with product management and industry teams to provide input on future product direction, and communicate and demonstrate new software capabilities to customers.
Required Knowledge/Skills, Education, and Experience
M.S. or Ph.D. in Aerospace or Mechanical Engineering, or related field, with focus on computational methods and fluid dynamics.
Successful application of CFD methods to meet real world goals in research or design.
Ability to learn new skills and adapt to customer application needs.
Excellent communication, organization, time management, and presentation skills.
Ability to travel up to 20%
Preferred Knowledge/Skills, Education, and Experience
Familiarity with meshing complex geometries, multiphase physics, and turbulence modeling.
Experience with STAR-CCM+ or other commercial CFD tools.
Working knowledge of common design processes, objectives and constraints in one of the following industries: Aerospace, Automotive, Oil & Gas, etc.
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .