Siemens Support Specialist - Building Automation Solutions - Hayward CA in Hayward, California
Support Specialist - Building Automation Solutions - Hayward CA
Job Family: Customer Services
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 224821
Primary Location: United States-California-Hayward
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 15%
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
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Siemens is seeking a Support Specialist to assist with the start-up and troubleshooting of building automation control systems, point-to-point checkout of devices, and creating graphics at customer sites.
Participates in routine product support to customers on-site.
Educates customers on product knowledge.
Provides support to the product design group regarding solutions for customers with routine product needs.
Identifies problems as they occur and suggests appropriate solutions.
Seeks advice and guidance from other team members regarding non-routine or problem areas.
Participates in the implementation and/or performs startup and commissioning for equipment that has been newly installed.
Assists with the routine performance of System Preparation, startup & commissioning:
Provides assistance to the engineering group to create and/or verify point database.
Supports the upload of point database.
Assists with the modification of graphics
Participates with verification of point database that they are consistent with scope of work for the intended integration and sequence.
Contacts Original Equipment Manufacturer (OEM) for technical support as/when needed.
Assist with the set up and configuration of PC workstations and user interfaces.
Project Site Communication and Coordination:
May provide support to others with the scheduling of trade contractors to coordinate startup services as needed.
Operational Testing, Verification and Acceptance:
Runs routine reports to review system operation.
Technical issues will be reviewed with manager and customer to decide best course of action.
Participates in final inspection and testing.
Supports the assurance of customer acceptance.
Assists with training of customers on system operations.
Completes and submits routine written reports.
Provides Plans & Control System Documents to engineering for as-built drawings.
Develops engineering submittals, including Facility Systems Business Rules (FSBR) submissions that are specific to this account. Engineering development includes AUTOCAD drawings, riser and network diagrams, electrical and controls drawings, and other necessary documentation.
Participates in meetings with owner, facility operator, mechanical/electrical contractors and other stakeholders.
Required Knowledge/Skills, Education, and Experience:
Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency exam required.
Required experience: Demonstrable electro-mechanical aptitude (based on previous experience and/or education) needed to be successful in this role
Required amount of travel: 15%
Must be at least 21 years old to participate in required Siemens vehicle plan and have a valid driver’s license in good standing.
Must be eligible to work in the U.S. without current or future need for sponsorship.
Ability to use small hand tools, ladders, laptop, smartphone, and tablet.
Ability to work in a team environment providing dedicated support to our customers.
Must have excellent communication skills in English.
Preferred Knowledge/Skills, Education, and Experience:
Preferred education: Associate’s degree or 1-2 years of vocational training preferred.
Preferred knowledge, skills, or expertise:
Proficiency with MS Office preferred.
Experience with AutoCAD preferred.
Experience verifying and documenting installation of equipment, working on construction sites, and/or working with building automation systems is preferred and will receive preference.
Experience with HVAC installation, troubleshooting and start-up (residential or commercial) and/or electrical components (e.g. relays, communication wiring, power supplies, low voltage, etc.) preferred.
Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
Excellent health, dental, and vision plans with many options from which to choose.
All employees receive Life Insurance, Short and Long Term Disability coverage.
401k match dollar for dollar up to 6% of gross salary.
Education and tuition reimbursement programs available.
Extensive product training and professional career development.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .