Siemens Service Specialist II - Security Solutions & Systems - Access Control / CCTV / Intrusion - Building Technologies - Hayward, CA in Hayward, California

Service Specialist II - Security Solutions & Systems - Access Control / CCTV / Intrusion - Building Technologies - Hayward, CA

Locations:Hayward, California

Job Family: Customer Services

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Job Description

Division: Building Technologies

Business Unit: Region Americas

Requisition Number: 226553

Primary Location: United States-California-Hayward

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: High School Diploma / (GED)

Travel Required: 15%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management.

Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

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Job Description:

Position Overview

""Are you ready to be one of the primary contacts for a large multi-site customer

looking for dedicated resources for their security needs?""

Main objective of the position is to be one of the primary Points of Contact for a select Enterprise Security Accountcustomer servicing multiple locations in the area.

• The Enterprise team provides dedicated personnel from sales, solutions and service to

specific Siemens customers across the US and abroad.

• This position will be reporting to one of the Managers of Key Accounts who oversees

multiple personnel directly responsible for service, solutions and technical support for

multiple Enterprise customers.


•Coordinates, manages, implements and/or performs service for new equipment

installation, equipment or system repairs. Along with some minor small installation


•Creates connections to various sensors and electrically powered devices; validates

connections to power source and/or terminates wiring, mounting of parts and testing


•Network Technologies: participates in the verification of point database and that programming

operations are consistent with scope of work for the intended integration and sequence; backs

up data from data servers and/or creates automated backup procedure; troubleshoots and

resolves routine inconsistencies in the functions or sequence of operations; contacts Original

Equipment Manufacturer (OEM) for technical support as/when needed; acts towards resolution

of issues; refers complex matters to supervisor as needed.

•Participates in the set up and configuration of PC workstations, user interfaces; data servers, IP

Networking devices, protocols, routers, switches, mass storage devices and hubs.

•Project Site Communication and Coordination: provides support for the scheduling of trade

contractors to coordinate startup services as needed; participates in the coordination of network

drops, IP addresses and monitoring tools with customer's IT Department personnel; works with

equipment vendors to coordinate communication protocols, encryption, and database

requirements for integration to their systems.

•Operational Testing, Verification and Acceptance: Runs semi-complex reports to

analyze system operation, works with customer to demonstrate system operation and

verify consistency with the contracted scope of work, assures customer acceptance;

trains customers on system operations. Completes and submits routine written reports;

provides Plans & Control System Documents to engineering for as-built drawings.

Required Knowledge/Skills, Education, and Experience

Outline exactly what knowledge/skills, education, and experiences are required to be

considered for this position.

• Education minimum high school diploma

• Security Integration Work experience 3 -5 years required

• Card Access, CCTV and Security experience required

10 -15% travel required

Position is required to be located in the San Francisco, CA. area.

Must be Software House certified

Individual must possess a valid Driver's license in good standing.

Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.


Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at .