Siemens Service Specialist I - Building Automation Service - Hayward CA in Hayward, California
Service Specialist I - Building Automation Service - Hayward CA
Job Family: Customer Services
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 223364
Primary Location: United States-California-Hayward
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htmvv vv
Our Hayward team is growing! We are seeking a Service Specialist to support our Bay Area customers and ensure that their building automation systems are properly maintained and operating correctly. Ideally, we would like to hire someone with Direct Digital Controls experience; however, this also could be a great opportunity for someone with industrial controls or even a strong electro-mechanical background to learn building automation controls and kick off a great career with Siemens Building Technologies.
Handles emergency service calls as directed during the day and after normal business hours.
Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved, and checks and tests systems components. Diagnoses trouble or defect, determines corrective action, and repairs system.
Performs preventative maintenance and diagnostics on automation system and components according to TSP (technical support programs) / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.
Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting, and installation instructions.
Performs system checkout and assists in automation systems startups for service installed jobs.
May coordinate electrical installation with electrical contractor at job site as required.
Completes and submits written service orders and reports covering all aspects of each assignment and activity.
If improper operation is due to another system or component, discusses problem with customer and/or office and recommends the best course of action.
Works with other branch, company, or external service providers or vendors to arrange servicing and to resolve problem
Participates in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
Conducts training and development classes for customers on-site or at the branch.
Delivers technical support, coaching, and direction to end-users and field labor when applicable.
Required Knowledge, Skills, Abilities, and Education:
Required education: High school diploma, state-recognized GED, or state recognized high school proficiency exam.
Required travel: 10%
Required experience: Electrical or mechanical experience that will allow the hired candidate to quickly learn our building automation systems.
Excellent verbal and written communication skills in English.
Proficiency with Microsoft Office.
Ability to work in the U.S. without a need for current or future sponsorship.
Must be at least 21 years old to participate in required Siemens vehicle plan.
Must have a valid driver's license in good standing.
Preferred Knowledge, Skills, Abilities, and Education:
Preferred education: Bachelor’s degree.
Preferred experience: experience with programming, job start-up and checkout, and troubleshooting of building automation systems.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .