Siemens Sales Support Operator in Harleysville, Pennsylvania
Sales Support Operator
Job Family: Sales
Division: Energy Management
Business Unit: Low Voltage & Products
Requisition Number: 228734
Primary Location: United States-Pennsylvania-Harleysville
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationally for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in eight Divisions: Power and Gas, Power Generation Services, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, and Financial Services.
With power chain management from creation to consumption, and over half a dozen manufacturing hubs here in the U.S., Siemens Energy Management provides technologies for the economic, reliable, and intelligent transmission and distribution of electrical power. From smart grid and energy automation technology, to power supply for industrial plants and high-voltage transmission systems, Siemens is providing intelligent technologies to a diverse clientele.
For more information, please visit: https://www.siemens.com/us/en/home/company/about/businesses/energy_management.html
The Product Selection Specialist will be responsible for providing price and availability for multiple products within assigned business segment.
Ability to handle a large volume of calls to provide pre-order and post order product support.Will service internal as well as external customers, industrial and construction distributors, and sales.
Must have the ability to understand and navigate through multiple systems such as: SAP, Philos, Industry Mall, and other Siemens online tools.
Utilize CRM tool to enter, manage, and prioritize case load to attain established service level agreements.Will need to have organizational familiarity to transfer customers appropriately throughout other support organizations within Siemens Industry Inc.
Bring more value to each call/request by:
o Providing solutions to discontinued or obsolete product
o Looking for alternate solutions when product is not in stock
o Crossing other manufactures’ part numbers over to Siemens part numbers
o Acting as the level 1 product support for Customer Support
o Having the ability to quote MCC buckets, panelboards, and other modified product in COMPAS
High Level of professionalism and excellent customer service skills.
Candidate must have high school diploma or GED
3+ years of customer service experience in customer facing role.
Ability to multitask and handle a high volume of work accurately.
Excellent verbal, written, and organization skills.
Ability to be the escalation point for product support for Customer Support andJohnson City.
Desire to grow within the company.
Ability to work within a team environment.
Must be a self starter.
Ability and desire to learn assigned business segment product line. May need to take internal product training.
Must be detailed oriented.
Ability to successfully complete required training program.
Must have organizational knowledge in order to obtain proper product support.
Must have the ability to navigate through multiple catalogs and online tools to provide product support.
Must be able to cross, identify, select, and provide replacement parts.
Must be able to provide trip curves, drawings, specifications sheets, and instruction sheets.
Must be able to quote replacement motor control center unit-only.
Must be able to quote panelboards, switchboards, and motor control centers in certain situations.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .