Siemens Service Technician-IL in Elgin, Illinois

Service Technician-IL

Locations:Elgin, Illinois

Job Family: Customer Services

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Job Description

Division: Process Industries and Drives

Business Unit: Mechanical Drives

Requisition Number: 221378

Primary Location: United States-Illinois-Elgin

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Technical Diploma

Travel Required: 20%

Division Description:

Flender Corporation, a Siemens company, is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for more than 115 years. Flender offers a broad variety of gear units and couplings and associated services, with a focus on key industries such as wind power, cement, mining, oil & gas, power generation, water & wastewater ,marine, conveyor and crane technology. Flender products and services combine the latest technology with extremely high quality and have been reliably providing the optimal transmission of power for decades.

As a wholly-owned subsidiary of Siemens, Flender unites the stability and process reliability of a global corporation with the customer proximity and pragmatism of a medium-sized company,

thus combining the best of both worlds.

Our customers value Flender as a reliable partner and a secure investment. All of our business relationships are based on trust, responsibility and traditional business ethics. In this spirit, we are excited to join with our customers in writing the next chapter of the Flender story.

As a wholly-owned subsidiary of Siemens, Flender unites the stability and process reliability of a global corporation with the customer proximity and pragmatism of a medium-sized company,

thus combining the best of both worlds.

Our customers value Flender as a reliable partner and a secure investment. All of our business relationships are based on trust, responsibility and traditional business ethics. In this spirit, we are excited to join with our customers in writing the next chapter of the Flender story

Job Description:

Siemens US Talent Acquisition

Division Description

Flender Corporation, a Siemens company, is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for more than 115 years. Flender offers a broad variety of gear units and couplings and associated services, with a focus on key industries such as wind power, cement, mining, oil & gas, power generation, water & wastewater ,marine, conveyor and crane technology. Flender products and services combine the latest technology with extremely high quality and have been reliably providing the optimal transmission of power for decades.

For more information, please visit: http://www.flender.com at http://www.flender.com/

Equal Employment Opportunity Statement

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Job Description

Position Overview:

Flender Corporation a Siemens Company, as part of its Winergy branded business, located in Elgin, IL is seeking a qualified and energetic Service Technician for its aftermarket and after-sales organization. The Technician will play a significant role in servicing Wind Turbine Gear Box repairs that best fits our customers’ needs. The Technician will work closely with Aftermarket Sales, AfterSales Officers (ASO), Applications Engineering, its German and Chinese affiliates, certified service providers (CSPs), and customers in the industrial, construction and utility markets on technical, contractual and commercial issues.

Duties will also include supporting and servicing projects and campaigns to ensure optimal plant performance, efficiency, and safety.

Responsibilities:

Major Duties - Drive service competencies in the following areas:

• In-House Training, lead training activities for factory and CSP courses, develop / use contractual solutions to maintain and enhance training capabilities, align proper paperwork, tooling and parts, provide evaluation to rate CSP’s training competencies.

• Field Service Activities (Paid Services), support ASO’s in the creation of RFQ’s for CSP services, and if needed, evaluate bids and award CSP for services. Align with Order Management to support requisitions, orders, and invoice reconciliation. Review and / or generate field reports and aligning on RCA items.

• Field Service Activities (Warranty Services), provide alternative CSP support (to assist ASOs) as necessary, assist in site training and evaluating CSP competency, align with ASOs for best deployment of CSP services, provide CSP support, align with Order Management to support requisitions, orders, and invoice reconciliation. If needed, inspect equipment and reporting results for repair.

• Field Training, provide CSP support, as necessary, site train and evaluate CSP competency, establish and maintain key CSP metrics and KPI’s, provide evaluation to rate CSP’s training competencies. Participate as needed in on-site training of Customer service staff on different types of assignments whether that be OEM or non-OEM frames and inspecting equipment and reporting results for repair.

• Service Tooling, evaluate up-tower and training tooling as complete and in working condition, assist in providing technical data to help with finalizing required documentation for domestic and international shipments, align with Engineering and ECC departments for support, drive up-tower and training tooling enhancements as well as support new tooling development, and assist in tracking all Company owned up-tower tooling.

• Communicate status of field service projects to appropriate team members in a timely manner.

Minor Duties:

• Provide technical input in the development of up-tower work instructions, documentation support, all within alignment with affiliates

• Support AfterSales Officers by providing technical resources / input to support warranty claims and assist (if needed) on claims

• Support Engineering, provide guidance to up-tower solutions / Work Instructions, advise on tooling development, and align with up-tower part solutions

• Reviewing inspection data, pictures and abnormalities with some ability to make recommendations based on these findings

• Provide borescope services for in-house Production requirements

Required and Preferred Knowledge/Skills, Education and Experience:

Wind Turbine gearbox disassembly/reassembly, up-tower repair and inspection

Sound technical judgment

Field Service operations, procedures and computer systems

Ability to read and interpret engineering drawings and specifications

Problem solving

Effective communication, both written and verbal (Spanish speaking a plus)

Initiative and desire to learn

Technical aptitude with vocational training a plus

Ability to analyze customer’s technical specifications, drawings and data comprehension.

Team player with ability to perform and prioritize multiple, tasks.

PC skills including Microsoft Office tools, Outlook, SharePoint, SAP, TeamCenter.

Familiarity with borescopes and borescope techniques to analyze industrial internal equipment (bearings and gearing)

Position Description:

Assist on directing on-site teams of CSPs and customer field technicians in the safe installation, repair, maintenance and troubleshooting of Customer's equipment; including schedule requirements and efficient utilization of resources.

Interface with team members to provide expertise to Project Manager(s), technical teams, division and product-line management, as well as Customer management.

Promote maximum Customer satisfaction with the Flender’s capabilities and potential, and Flender’s equipment reliability and availability.

Ensure the Customer's technical concerns are adequately addressed.

Responsible for own travel planning and generation of expense reports.

Provide in-house training on all models of wind turbine gear box repairs to field service technicians, in-house staff, certified service providers, OEMs and customers.

*LI-KAM

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .