Siemens Technical Support Technician 3 in Cary, North Carolina
Technical Support Technician 3
Locations:Cary, North Carolina
Job Family: Customer Services
Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 228032
Primary Location: United States-North Carolina-Cary
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 20%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
Siemens US Talent Acquisition
RSC Technical Support
Provide product support either remotely or on-site.
Proactively monitor systems using Siemens Remote Services
Share expert advice, training, and technical assistance to support staff and train lower level employees.
Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.
Provide remote technical support to Customers and Field Service Engineers servicing Siemens Electro Cardiology Systems
Dispatch notifications to CSE's and provide quality action plans
Use remote diagnostics to troubleshoot and resolve technical issues
Follow escalation process to HSC when necessary
Travel to assist with on-site repair of customer equipment as required. (internationally at time - Canada and Latin America)
Provide feedback to the factory regarding system performance
Be wiling to work 2nd shift and work On-call when necessary
Required Knowledge/Skills, Education, and Experience
HS diploma or equivalent required
Associates degree or 1-2 years of vocational technical training preferred
More than 5 years experience working on Angiography/Cardiology systems
Ability to troubleshoot remotely using Siemens Remote Services
Good communication skills
Work Eligibility Qualifications
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Individual must possess a valid Driver's license in good standing
Preferred Knowledge/Skills, Education, and Experience
Candidates are preferred to have an ECS background with experience on the Axiom Sensis and Sensis Vibe platforms.
Experience with virtual servers and SQL databases is also desired.
Valid US passport will be required for international travel.
Note that shifts may rotate, depending on team and/or business needs.
Candidate will be able to work remote, ensuring that he or she has appropriate bandwidth available to handle applications required for work performance. Please note that DSL/dial-up have not been shown to be adequate
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .