Siemens Field Svc Tech 3 in Wendell, North Carolina

Field Svc Tech 3

Locations:Wendell, North Carolina

Job Family: Customer Services

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Job Description

Division: Siemens Healthineers

Business Unit: Services

Requisition Number: 200676

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Technical Diploma

Travel Required: 75%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthineers

Job Description:

Position Overview:

The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies Siemens in-vitro diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer.

The Field Service Technician reports to the Regional Service Manager at Siemens Healthcare Diagnostics.

Responsibilities:

The Field Service Technician’s responsibilities include installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision. Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Required Knowledge/Skills, Education, and Experience:

Minimum high school diploma; technical Associates Degree or equivalent preferred. Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. 5+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Must be a self-starter with strong customer service skills, as well as excellent communication skills needed. Need to have the ability to operate remotely from the main office with minimum supervision. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Must be able to interface with customers in a positive professional manner, as well as the ability to think and act in a logical and methodical way. Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, e-mail and for general communication. Current valid driver’s license and good driving record over last three years is required. Must be willing to work different shifts as business needs dictate and have the ability to travel and provide service in assigned geography. Need to have the willingness to participate in an on-call rotation after training and certification is completed. Background or coursework in chemistry, biology or natural sciences is very helpful.

General Requirements: Job Family Responsibilities:

Performs complex equipment installation, trial runs, investigative tests, repairs and overhauls. Performs complex product and service training to customers. Performs complex maintenance on tools, test equipment, etc., and completes documents of all installations, inspections, maintenance and repair work, and failures. Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements. May participate in the negotiation and administration of service or systems contracts.

Education:

Associates degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.

Knowledge and Experience:

Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.Generally, 5-8 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.

Direction of Others:

May provide general guidance to others and train lower level employees.

Key Working Relationships:

Frequent inter-organizational and external contacts.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .