Siemens Director of Client Service Operations in United States
Director of Client Service Operations
Job Family: Customer Services
Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 201878
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 75%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
General Requirements: Job Family Responsibilities:
Designs corrective actions to resolve the most complex customer complaints and problems. Leads group toward attainment of desired service levels as measured by cost of quality and customer satisfaction. Designs or modifies programs to increase productivity and quality.
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.
Knowledge and Experience:
Demonstrates and applies advanced knowledge of concepts, practices, and procedures for area managed and good knowledge of other areas in the company and how they interact. Demonstrates full understanding and application of management approaches for work direction, motivation, and performance management. Typically 10+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Direction of Others:
Typically manages multiple exempt-level employees and/or other managers.
Key Working Relationships:
Within function, domestic (possibly world wide) inter-organizational and external contacts.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .