Siemens Jobs

Job Family: Customer Services

Req ID: 412344

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.

• Solve the world’s most significant problems – Be part of exciting and innovative projects.

• Engaging, challenging, and fast evolving, cutting edge technological environment.

• Opportunities to advance your career and mentorship programs on a local and global scale.

• Competitive total rewards package.

• Profit sharing available.

• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.

• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.

• Participate in our celebrations, social events and offsite business events.

• Opportunities to contribute your innovative ideas and get paid for them!

• Employee perks and discounts.

• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

The Opportunity

Reporting to both the Signals Manager and the Communications Manager, the S&C Supervisors are responsible for planning and overseeing all the Signals and Communications maintenance activities for their respective territories in the GTA-West region. The S&C Supervisors’ goal is to ensure customer satisfaction is attained through good performance on all the pre-established key performance indicators (KPI’s) for Centralized Traffic Control and Road Crossing performance, in order to maintain a safe and fluid railway operation. These positions will be:

• 1 for Newmarket Sub (Bradford),

• 1 for Weston Sub (Mississauga), and

• 1 roving Supervisor for additional coverage on both (Weston and Newmarket)

Human & Material Resources Management

• Work with the Signals Manager and the Communications Manager to hire and build a team of S&C Maintainers, Technicians, and Inspectors, to be arranged in a 24/7/365 scheduled to support the client’s operational needs.

• Interact with employees face-to-face on a regular basis, in order to continuously audit the condition of all the locations in the territory, check the quality of the workmanship and validate employee safe work practices. The ratio of time spent in the field vs the office needs to be roughly 80% to 20%.

• Work with the S&C OJT Trainer to arrange additional training for newer employees or employees requiring incremental focus.

• Ensure the proper tools and PPE are made available to employees at all times to successfully carry out the work.

• Validate all the pertinent details for every trouble call are properly captured by the employees responding to it in the corresponding trouble ticket.

• Ensure proper material inventory levels are made available based on territory needs and that all the material used is properly accounted through all the maintenance service orders.

• Ensure all S&C testing is completed within their prescribed intervals with a focus on preventive maintenance in order to reduce trouble calls. Verify the tests are properly recorded and any completed hand-written forms are safely stored.

• Validate and approve payroll information using the company’s timekeeping system, ensuring the workforce’s time is being properly utilized. Use adequate cost controls to stay within budget.

• As part of the management on-call rotation, be available to assist employees on trouble calls being escalated. Provide the Network Operations Center with regular updates every 30 minutes until resolution. Escalate to upper management as per SMO’s S&C internal escalation process.

• Address employee performance or discipline, in conformance with the collective bargaining agreement and applying a method of progressive discipline when required, in consultation with the Signal Manager and/or Communications Manager.

Safety & Compliance Management

• Drive compliance with SCP’s and GI’s in order to reinforce quality assurance, performance, and testing timeliness.

• Take a leadership role in finding proactive solutions that would lead to possible improvements in our maintenance operation and reliability, and/or our client’s train operations.

• Complete good quality safety and efficiency tests (PMRC audits) on a regular basis on all direct-reports, to ensure steady compliance of employees with the standards and work safety rules.

• Ensure that employees’ training and records of qualifications are maintained up to date.

• Ensure that all operations are executed in compliance to Federal, Provincial and Corporate safety policies, along with Canadian Rail Operating Rules (CROR) and Transport Canada regulations.

• Investigate thoroughly all incidents, accidents, rules, or work procedure violations and produce a formal report to upper management and the client. Take appropriate measures in conjunction with upper Management, the client and Human Resources.

Client Relationship Management

• Interact with the client on a regular basis to understand their needs and requirements and keep them up to date on territory activities and any issues that may arise.

• Build rapport with the client’s Signal Specialists, Rail Traffic Controllers and their Capital Planning group.

Required Skills and Qualifications

• At least 5 years of railway signals maintenance experience

• At least 2 years in the direct supervision of signals employees

• Experience in writing signal testing plans

• Experience overseeing testing and commissioning

• Experience with the creation and reviewing of crossing deactivation plans

• Completion of Class I Railway signals maintainer or technician training apprenticeship or equivalent

• CROR qualification

• Root cause analysis experience

• Strong organization skills

• Valid driver’s licence required

• Ability to maintain relationships with clients

• College diploma or University degree in a related technical field (ex: telecommunications, electronics, etc.) is an asset

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.

Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.

To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility Canada (https://www.mobility.siemens.com/ca/en.html)

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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