Siemens Client Service Sr Manager in St. Louis, Missouri

Client Service Sr Manager

Locations:St. Louis, Missouri

Job Family: Customer Services

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English (US)

Job Description

Division: Siemens Healthineers

Business Unit: Services

Requisition Number: 209709

Primary Location: United States-Missouri-St. Louis

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Bachelor's Degree

Travel Required: 30%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthineers

Job Description:

Siemens US Talent Acquisition

Essential Duties and Responsibilities

This role is responsible for managing Customer Services (CS) Operations deliverables for key customer accounts to ensure highest levels of customer satisfaction. This role ensures delivery of best in class medical equipment maintenance, repair and asset management. This individual will also work cross functionally to resolve customer issues with all aspects utilizing, maintaining and ensuring conducting business with Siemens is viewed favorably.

Qualifications

Ability to analyze clinical asset management needs and develop detailed short and long term operations & capital plans for implementation and continuous improvement.

  • Technical/clinical performance management

  • Analytical and advisory skills

  • Operational execution excellence

  • Regulatory and compliance management

To perform this job successfully, an individual must possess the clinical equipment maintenance & utilization management expertise to perform each duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.

Specific Routine Activities Anticipated

  • Lead customer relationship development to reach high and wide within the customer’s organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset management, capital planning & procurement, KPI goal alignment, etc.).

  • Deliver effective customized business reporting according to client needs, e.g., inventory changes, key Service Operations performance indicators & contract obligations, insights & advice for proactively optimizing service deliverables and equipment utilization.

  • Collaborate closely with cross functional teams, including centralized operations, local equipment service & sales, advisory service consultants, vendor management, procurement , quality and vendor partners to grow customer loyalty.

  • Ensure account customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens resulting in increasing customer loyalty and realizing Siemens equipment market share and services growth.

  • Drive Services P&L at assigned account(s) to meet or exceeded targets.

  • Drive Service operational excellence to ensure quality standards are met & customer satisfaction exceeded leveraging Quality Management System & ES Operations Playbook.

Education and/or Experience

  • BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.

  • Prepare and analyze maintenance data to deliver customer facing executive level presentations.

  • Develops cross functional team members through mentoring and coaching in complex subjects.

  • Acts as advisor to customer executive management and business partners on asset management matters.

  • Excellent communication skills – verbal, written, presentation.

  • Ability to manage multiple programs and priorities.

  • Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.

Physical Demands

Ability to travel regionally 30% of time.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .