Siemens Supervisor Service Coordinators in Rochester, New York

Supervisor Service Coordinators

Locations:Rochester, New York

Job Family: Customer Services

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Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 200675

Assignment Category: Full-time regular

Experience Level: Senior level

Education Required Level: High School Diploma / (GED)

Travel Required: No

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

Job Description:

Siemens US Talent Acquisition

Responsibilities

Supervises Service Coordinators and other support staff as assigned to effectively coordinate and schedule branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines. Provides support, information, prioritization and coordination of assignments for field service personal. Supervises, trains and mentors service coordinator employees through the performance management process (goal-setting, one-on-ones, and reviews). May be responsible for the account management of assigned contracts, coordinating TSP customer turnover and startup meetings, etc. Has increased financial responsibilities in achieving service results via processing and managing service transactions. Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows-up with customers after completion of service visits to ensure a high level of satisfaction with quality of work received. Coordinates monthly quality assurance efforts of appropriate branch personnel. Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. Also assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains and updates all employee, service call and customer information in Service Management Systems (SMS). Completes and closes all service calls in SMS. Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing.

Required Knowledge/Skills, Education, and Experience

High School or GED. Technical school or Associates degree (2 year) preferred. 5+ years experience in customer service call handling, dispatching and service response in a related or technical industry required. Familiarity or experience with control, HVAC systems and engineering preferred. Prior supervisory experience preferred. Excellent organizational, interpersonal and verbal and written communication skills needed. Proficient in Microsoft Office and business software systems (i.e. SMS, BMS, PI, and Financials)

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .