Siemens Jobs

Job Family: Internal Services

Req ID: 412166

The Customer service Specialist position covers the functional responsibility for the receive and split requests from multiple channels.

Do you have experience with customer care/call center or related processes?

Do you like to communicate with internal and external partners in German and English?

Do you like to work in an International Team?

Would you like to grow in international company.

Then join our team and help us supporting our partners worldwide!

You will support us in following tasks:

• Dealing with customer requests

• Direct answers or forwarding request to the responsible persons.

• Managing requests and its lifecycle in internal system.

• Communication via email and phone.

• Communication with internal partners.

Who are we looking for?

• Communicative person who likes to learn new things.

• German language: Advanced in reading, writing, and speaking

• Basic computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint

• Ability to express oneself clearly, listen, be emphatic, and to deal with the partner’s problem in an objective and focused manner

• Team spirit, sociable, cooperative, and customer oriented

What can we offer:

• 5 weeks of vacation.

• Core working hours.

• Home office and company nursery schools in Prague for better work life balance

• An individual budget of min. 24,000 CZK which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance.

• E-meal vouchers.

• Possibility to become a Siemens shareholder and get free stocks.

• Various discounts and offers.

• Modern workplace in Ostrava