Siemens Jobs

Job Family: Customer Services

Req ID: 410926

Create a better tomorrow with us.

We are looking for a Field Service Coordinator, to be hired with a permanent contract in Milan within the Customer Services area.

Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge

As Field Service Coordinator your mission will be to manage Service requests, focusing on Customer satisfaction and business performances.

Some of the main activities will be:

• Schedule on-site and remote activities with Field Service Technicians in Italy and/or Abroad;

• Purchase and deliver spares, if requested, to restore machine downtimes;

• Prepare offers and handle customer’s orders;

• Strict collaboration with the stakeholders of the Business Units in order to identify together a tailor-made strategy towards the customers;

• Management of third vendors: from the bidding phase, till the cost splitting phase, ensuring a blooming collaboration with them;

• Follow customers in all the Field Service related-phases starting from the recording of their ticket

• Perform backoffice tasks (e.g. for Technical Support)

To be a perfect fit for this role, you would already have:

• Bachelor’s degree in any of the following: Human sciences, Economics, Engineering

• Proven experience in Customer Service (preferred)

• SAP basic knowledge (preferred)

• Microsoft Office basic knowledge

• Ability to face issues and to prioritize tasks and activities

• Ability to work in a changing environment

• Excellent communication, presentation and interpersonal skill

• Team player ability, strong communication & interpersonal skills

• Effective collaboration in networks across businesses and functions

• Passion to never-stop growing

• Respect and appreciation of each person’s uniqueness, willingness to co create andshare knowledge

• Proficiency in English and Italian

• Eligibility to work in Italy

What we offer

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.

• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.

• Never stop growing: plenty opportunities for continuous and individual learning journeys

• An inclusive team culture where you can be yourself

Join us and be yourself. Inclusion is our ambition!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.

For more details about Siemens Italia please go to: www.siemens.it

Our recruiting team is looking forward to getting to know you!

#MakeYourImpact #LI-Hybrid #LI-AA1