Siemens Customer Services Technical Account Manager - Customer Services in McClellan, California
Customer Services Technical Account Manager - Customer Services
Job Family: Marketing
Business Unit: Customer Services
Requisition Number: 201342
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 25%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.
The Siemens Mobility Division provides efficient and integrated transportation of people and goods by rail and road – all products, solutions and services regarding mobility are handled by the Mobility Division.
For more information, please visit: http://www.siemens.com/businesses/us/en/mobility.htmere applicable.
The ideal candidate should have solid technical understanding of Rolling Stock Products (preferred Light Rails) and/or (sub) systems. This solid technical understanding will foster the already existing relationship between Mobility Customer Services and its installed base Customers and help to build and establish relationships with new defined target Customers. The goal is to understand the short, mid-term and long-term challenges and goals of our customers and to provide customized service solutions from our customer services portfolio to them as the respected partner of choice. The support from the entire customer services organization will be provided to build up and deliver those superior service solutions.
You will be the Single Point of Contact for CS portfolio; Customer Relationship Management; CS Portfolio Management / Portfolio adaption; Small Bids; Medium Large Bids: Strategy / support; Post Bid analyzes; Interaction / communication with Mobility's Account Manager; Account Management / Strategy; Business potential analyzes (parts - full service); Customer Budget analyzes; Opportunity Management (account presentations); Customer feedback loop (CS services); Performance feedback to cross functional partners; Owner of the account share point folder incl. meetings documentation
Required Knowledge/Skills, Education, and Experience
· BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.
· Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues.
· A Minimum of 5 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .