Siemens Service Operations Manager II - Building Technologies in Littleton, Colorado
Service Operations Manager II - Building Technologies
Job Family: Customer Services
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 211126
Primary Location: United States-Colorado-Littleton
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 20%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Reporting to the Branch General Manager, this position is the overall management position for Service Operations. The role manages the strategic and tactical activities for all service agreements and service project customers. . This position is responsible for the service businesses in the Denver and Colorado Springs markets and oversees all aspects for the Building Automation, Fire and Security service disciplines.
Plan and direct all Service Operations activities for Denver and Colorado Springs to achieve business goals.
Ensure superior account management including sales (by operations personnel), customer satisfaction and other business goals. Manage the Service business in conjunction with SBT partners to ensure support for customer business strategies. Implement national operations programs, Top+ and other best practice plans/programs.
Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning. Develop and implement strategies (e.g. business growth, asset management, cost reduction, customer satisfaction, employee productivity) to achieve business goals. Collaborate with service sales employees to create effective service plans and programs for the local market and/or specific customers as needed.
Monitor sales activities, Service agreement bookings, renewal and escalations, service projects and service T&M work. Provide coaching to service sales employees to facilitate their success. Motivate employees to achieve customer and company performance goals. Perform employee management responsibilities such as hiring, training, conducting performance reviews, supporting employee development, and following up on resolving employee related issues in a timely manner.
Provide input and adhere to budget. Lead or provide direction for resource allocation issues. Advise branch sales, operations management, and area management of financial indicators and specific situations as needed. Ensure the proper implementation of all company policies and procedures. Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance. Advise and implement industry/field best practices to improve products, applications and services.
Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with customer, contractors and community leaders
Required Knowledge/Skills, Education, and Experience
· High School Diploma/GED required. Bachelor's Degree in related field preferred (management, engineering, etc).
· 7+ yrs experience in sales, service operations, or installation and maintenance of building automation / HVAC controls systems or fire & security systems with a minimum of five years experience in branch or regional operations supervision or management.
· Ability to proactively implement organizational and process change in response to business needs. Proven record of influencing and achieving favorable executive level buying decisions. Strong listening, negotiation, planning, organizational, and verbal / written communication skills required.
· Individual must possess a valid Driver's license in good standing in order to participate in the required Siemens vehicle plan.
· Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .