Siemens Cyclotron Technical Support Technician in Knoxville, Tennessee
Cyclotron Technical Support Technician
Job Family: Customer Services
Division: Siemens Healthineers
Business Unit: Diagnostic Imaging
Requisition Number: 200364
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 50%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.
The Siemens Healthcare Division develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape. As a global leader in medical imaging, laboratory diagnostics, and healthcare information technology, we have a keen understanding of the entire patient care continuum-from prevention and early detection to diagnosis and treatment.
For more information, please visit: http://www.usa.siemens.com/healthcare
Functions as part of a team of peers to provide on site service support, training, productions support, and technical support to persons engaged in the production and testing of radiopharmaceuticals. The goal of this support is to ensure maximum productivity and system Up Time while utilizing time and resource management techniques effectively. Performance will be in accordance with internal and external regulatory standards with a focus on meeting financial and performance targets.
Provides first-line technical support to field personnel for cyclotrons, chemistry modules, process chemistry, production process, quality control equipment and associated software applications.
Develops training materials and provides training in the following areas: cyclotron, chemistry module operation, maintenance and troubleshooting, quality
control testing and radiopharmaceutical production.
Develops and maintains technical documentation related to chemistry modules, product testing as well as maintenance and troubleshooting of analytical equipment used for product testing.
Monitors and positively affects financial and operational performance.
Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required.
Responds to calls for on site support and technical support within a reasonable amount of time.
Participates in personnel training and staff development
Works cross functionally with engineering, manufacturing and all PETNET departments to successfully implement strategic initiatives.
Completes and submits service and tech support tickets in a timely fashion and includes all relevant details.
Completes and submits all time cards and expense reports in a timely fashion and includes all relevant details.
Available for on-call rotation to provide 24x7 support for PETNET production facilities, franchise customers and external customers.
Monitors and assists in improving up-time for all production and testing equipment.
Other tasks as assigned by supervisor.
Required Knowledge/Skills, Education, and Experience
Associate's degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
Preferred Knowledge/Skills, Education, and Experience
Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area. Generally, 5-8 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .