Siemens IT Customer Service Center Support Specialist - Building Technologies - Dallas, TX in Irving, Texas

IT Customer Service Center Support Specialist - Building Technologies - Dallas, TX

Locations:Irving, Texas

Job Family: Information Technology

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Job Description

Division: Building Technologies

Business Unit: Region Americas

Requisition Number: 200756

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 10%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

Job Description:

Position Overview

Analyzes, plans, designs, and installs new personal computer systems (hardware and software) and reviews, monitors, maintains, upgrades and remedies existing personal computer systems. Performs same for peripheral devices and accessories (printers, CD ROM, DVD, modems, wireless network adaptors, Windows CE devices, etc.)

Responsibilities

  • Performs general preventative maintenance, minor repairs or replacements of computer hardware.

  • Identifies hardware, software and operator problems through applying basic skills in procedures, techniques, tools, materials and/or equipment appropriate to area of specialization.

  • Resolves appropriate level end-user questions and problems, and escalates more complex issues to higher level of expertise within the support organization.

  • Loads and verifies correct operation of software packages such as operating systems, word processing, presentation and spreadsheet programs.

  • Participates and leads team projects that enhance the quality or efficiency of support offerings.

  • Expands technical, management and administrative skills by participating in group rotations and training sessions (both internally and externally).

  • Applies mastery of skills in area of specialization, and viewed as an expert in given field by company.

  • Provides guidance, mentoring, and technical assistance for both less experienced support personnel and users.

  • Adapts procedures, techniques, tools, materials and/or equipment to meet special needs.

  • Performs complex preventative maintenance, integration, repairs, or replacements of computer hardware.

Required Knowledge/Skills, Education, and Experience

  • 4+ years related experience.

  • BS or equivalent experience. 2-Industry Certifications.

  • Excellent communication & customer service skills.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .