Siemens Client Service Manager II - Fire Systems in Irving, Texas

Client Service Manager II - Fire Systems

Locations:Irving, Texas

Job Family: Customer Services

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English (US)

Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 209688

Primary Location: United States-Texas-Irving

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: High School Diploma / (GED)

Travel Required: 10%

Division Description:

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

Job Description:

Position Overview:

Manages a portfolio of service agreements with full P&L responsibility. Manages the delivery of service agreements, ensuring financial performance and customer satisfaction. Works directly with customers to develop Trusted Advisor relationships, and recommends services and solutions to help them achieve better business results and expand our portfolio of offerings.

Job Duties:

§Project manager of assigned service agreement accounts, driving to a financial target, outstanding customer satisfaction and retention. In conjunction with Sales, develops overall account strategies to achieve the customers’ business goals, leveraging BT’s entire service & product portfolio.

§Works directly with customers to develop comprehensive, integrated service programs across all BT disciplines.

§Presents Intelligent Infrastructure Solutions (I2S,) teaching customers how to leverage the Internet of Things and digitalization to operate and maintain their buildings more efficiently.

§Manages the overall service contract delivery, ensuring customer expectations are met and issues are resolved in a timely, effective manner.

§Finalizes service agreement maintenance plans with customers; provides changes to Client Service Administrators.

§Participates in the development of a master schedule to deliver Service in branches, zone and AM Digital Service Center. Leads quality assurance activities and supports the renewal process.

§Reconciles and generates service recap reports for customer meetings.

§Identifies customer needs and makes prioritized recommendations for service agreement adds, upgrades, and escalations.

Required Knowledge, Skills, Abilities, and Education:

§Associate’s degree related to the technical field required. Bachelor’s degree preferred in engineering, business or associated technology degree.

§NICET level 1 required

§3+yrs experience with fire & sprinkler systems

§Strong organizational, verbal and written communication skills. Good project management skills.

§Proficient in MS Office (Word, Excel), CRM, SAP, Estimating & other Service Related Tools.

Preferred Knowledge, Skills, Abilities, and Education:

§Bachelor’s degree in engineering, business or associated technology degree.

§NICET level 2 or above preferred.

§ Background with IT / networking and data driven services preferred.

§ Knowledge of engineering and programming preferred.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .