Siemens Building Automation Controls Technical Support Specialist - Building Technologies - Irving, TX in Irving, Texas
Building Automation Controls Technical Support Specialist - Building Technologies - Irving, TX
Job Family: Customer Services
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 200404
Primary Location: United States-Texas-Irving
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: No
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
This position is from 6 AM to 6 PM and does include weekends and some holidays.
Fields all incoming technical support requests into the Technical Support Center (TSC). Provides remote on-line technical support services, troubleshooting, and diagnostics on Building Automation systems for end user customers.
Responds to customer service calls (emergency and on-line) coming into the TSC.
Logs all incoming support requests into the company call tracking system in a timely and professional manner.
Accountable for support requests related to product problems.
Dispatches and escalates more complex support requests to branch on-call service specialist, mechanic, supervisory and/ or field support engineers.
Completes company designated training courses for position to enhance work performance and career development.
Checks indicated points of trouble; analyzes full operation of system and tests systems and components.
Diagnoses trouble or defect, determines corrective action and repairs system if possible remotely.
Where authorized, completes software correction, repairs or adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and service instructions.
Performs remote preventative maintenance and diagnostics on automation system and components according to assigned TSP/ service agreements.
Monitors, tests and verifies system readings ensuring optimal system operation. Identifies additional chargeable opportunities including time and material work, system upgrades, and service contract expansion.
Provides customer training, operator and specialist coaching, and any communications requested by the customer including: new automation graphics, system reports, etc.
May train on-call technicians on support center policies and procedures.
Provides internal and external information management and support.
Supports and maintains revisions to systems, tools, and training.
Provides local or district technical support to service specialist, sales force and engineering support as necessary.
Required Knowledge/Skills, Education, and Experience
Associate's degree in Electronics or other technical field or equivalent schooling in a technical trades institute. Military service in related field acceptable.
2+ years field experience with installing and/ or servicing building automation and integrated systems with strong background in systems networking, data analyzes, and energy mgmt.
Strong computer skills in Windows 98, 2000, NT, XP, and Microsoft Office.
Proficient in proprietary software applications (POST commissioning tool, LapLink, PC Anywhere, ProcommPlus, Hyper-terminal and other remote access software.
Advanced programming, hardware, and troubleshooting knowledge for APOGEE, System 600, and the options, and other related systems.
Excellent knowledge of HVAC system mechanics, temperature controls, and strong knowledge of energy management.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .