Siemens Regional Service Mgr AT/DI/US in Huntington Beach, California

Regional Service Mgr AT/DI/US

Locations:Huntington Beach, California

Job Family: Customer Services

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Job Description

Division: Siemens Healthineers

Business Unit: Services

Requisition Number: 200468

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Bachelor's Degree

Travel Required: 75%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthineers

Job Description:

Regional Service Manager

Position Overview

The Regional Service Manager is responsible for managing the healthcare Field Service business by directing, coordinating and leading the organization and its activities to meet customer service expectations and financial metrics.

The Regional Service Manager reports to the Zone Service Director of Siemens Healthineers.

Responsibilities

• Work to maximize customer loyalty and satisfaction

• Communicate the value proposition of Siemens service to customers

• Obtaining service financial goals through revenue attainment and effective cost containment.

• Ensure compliance with FDA Good Manufacturing Practices

• Meet annual RSM goals and metrics as established

• Hire, develop, train and coach Customer Service Engineers (CSE’s)

• Prioritize customer and business objectives to provide clear direction to CSE’s

• Ensure customer satisfaction through timely follow up on all issues

• Key Customer and area Management

o Develop long term value based relationships with key accounts

o Provide additional escalation support to resolve key account issues

o Develop proactive account plans to prevent or predict issues

o Provide continues communication across organization for key accounts

Required Knowledge/Skills, Education, and Experience

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.

• 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

• Excellent organizational skills

• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization

• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives

• Ability to read, analyze and translate into action financial profit and loss statements.

• Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.

• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents

• Ability to thrive as a member of a collaborative, cross-functional team

• Competent knowledge of MS Office applications

• Must have a valid driver’s license and a clean driving record over the last three years.

Preferred Knowledge/Skills, Education, and Experience

• Past experience in managing large remote employee based territory

• Knowledge of the Diagnostics Instruments or equivalent diagnostic industry experience

• Working knowledge of laboratory workflow

• Ability to articulate and explain value of Service Agreement offerings

• Working knowledge of SAP or experience with equivalent enterprise service software solution

General Requirements: Job Family Responsibilities:

Develops and implements training and service programs to educate customers and staff in the proper operation and maintenance of products. Guides the preparation and maintenance of quality and safety certifications. Guides very complex conflict resolution for internal and external conflicts. Performs in the negotiations of maintenance and service agreements and guide their execution. Develops recommendations for modifications or improvements to assure optimum efficiency of products/equipment.

Education:

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.

Knowledge and Experience:

Demonstrates and applies advanced knowledge of concepts, practices, and procedures for area managed and basic knowledge of other areas in the company and how they interact. Demonstrates understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action.Typically 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

Direction of Others:

Typically manages multiple levels of exempt employees and/or supervisors.

Key Working Relationships:

Frequent inter-organizational and external contacts.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .