Siemens Systems Specialist II - Solutions - Hayward CA in Hayward, California

Systems Specialist II - Solutions - Hayward CA

Locations:Hayward, California

Job Family: Customer Services

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English (US)

Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 213624

Primary Location: United States-California-Hayward

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Bachelor's Degree

Travel Required: 20%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

Job Description:

Siemens US Talent Acquisition

Let's do this!

At Siemens we strive to keep our customers buildings safe, smart and comfortable.This position performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that building automation system is properly maintained and operating correctly. It also implements and/or performs technical product support for equipment that has been newly installed.

You will also be responsible for:

· Handles emergency service calls as directed during the day and after hours.

· Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.

· Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.

· Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.

· Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.

· Performs system checkout and assists in automation systems startups for service installed jobs. Works with engineering group to create and/or verify point database; creates/reviews job specific programming via computer for various control systems.

· Verifies point database and programming operations are consistent with scope of work for the intended integration and sequence; backs up data from data servers and/or creates automated backup procedure

· Troubleshoots and resolves inconsistencies in the functions or sequence of operations; contacts Original Equipment Manufacturer (OEM) for technical support as/when needed; drives issues to resolution.

· Sets up and configures PC workstations, user interfaces; data servers, IP Networking devices, protocols, routers, switches, mass storage devices and hubs. Confirm proper network performance.

· Completes and submits written service orders and reports covering all aspects of each assignment and activity.

· Completes and submits timesheets and other necessary information daily/weekly.

· If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.

· Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem

· Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs

· Conducts training and development classes for customers on site or at the branch.

· Delivers technical support, coaching and direction to end users and field labor when applicable

· Completes and submits written reports; provides Plans & Control System Documents to engineering for as-built drawings.

Required Knowledge, Skills, Abilities, and Education:

· High School Diploma or GED required.

· 3+ years engineer/service experience working with DDC (direct digital controls)

· Knowledge of automation systems, HVAC, electrical concepts, and building operations

· Skilled in programming, job start-up and checkout, and troubleshooting.

· Proficient in Microsoft Office: Word and Excel.

· Excellent verbal and written communication and customer relations required.

· Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan

*LI-PJC

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .