Siemens Specialist Service I in Hayward, California
Specialist Service I
Job Family: Customer Services
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 214320
Primary Location: United States-California-Hayward
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%
The Siemens Building Technologies Division is the North American
market leader for safe and secure, energy-efficient and
environmentally-friendly buildings and infrastructure. As a
technology partner, service provider, and system integrator, Building
Technologies has offerings for fire protection; life safety; and
security as well as building automation; heating, ventilation, and air
conditioning (HVAC); and energy management. Since 1995,
Siemens has helped to modernize nearly 7,000 buildings worldwide,
including important American landmarks such as World Trade
Center Memorial, Times Square Building, Carnegie Hall, Walt
Disney World and the Mount Vernon Estate.
For more information, please visit:
The service specialist performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly.
Handles emergency service calls as directed during the day and after hours.
Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.
Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.
Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
Performs system checkout and assists in automation systems startups for service installed jobs.
May coordinate electrical installation with electrical contractor at job site as required.
Completes and submits written service orders and reports covering all aspects of each assignment and activity.
Completes and submits timesheets and other necessary information (daily?)weekly.
If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem
Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs
Conducts training and development classes for customers on site or at the branch.
Delivers technical support, coaching and direction to end users and field labor when applicable
Required Knowledge/Skills, Education, and Experience
High School Diploma or GED required.
5+ years electro-mechanical experience
3+ yrs Customer Service experience required.
Proficient in Microsoft Office: Word and Excel.
Excellent verbal and written communication and customer relations required.
Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
Knowledge of automation systems, HVAC, electrical concepts, and building operations
Skilled in programming, job start-up and checkout, and troubleshooting preferred
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .