Siemens Renewal Coordinator in Cypress, California
Job Family: Customer Services
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 211449
Primary Location: United States-California-Cypress
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No
Let's do this!
The Renewal Coordinator is an awesome opportunity to play a key role in a thriving, high growth business in our beautiful Hayward, California office.
Here is some of what you will be doing:
Serves as the main point of contact for the renewal process
Uses standard tools and processes to renew service agreements on time
Assigns and manages renewal activities at the 120, 90, 60 and 30 day milestones
Coordinates with sales and operations
Provides data for facilitation of renewal and order intake forecast meetings
Secures a signed contract and/or purchase order when required
Promotes BT service capabilities to customers as well as the benefits of converting short term agreements into long term agreements
Oversees the release of billing blocks on renewed contracts
Preferred education & experience:
Technical school or Associates degree (2-year) preferred, although a combination of education (High School or GED required) and experience will also be considered
2 years experience in service agreements renewals or service coordination in a service industry such as building automation, HVAC, fire alarm service, security system service, or fire/security monitoring
Good organizational, interpersonal and verbal and written communication skills
Strong working knowledge of word processing and Excel spreadsheets. Experienced on personal computer and knowledge of Windows software. SAP knowledge and experience preferred
Familiarity or experience with control, HVAC / Fire / Security systems and engineering preferred
Excellent verbal and written communication and organizational skills. Ability to handle multiple tasks and duties effectively
Strong accuracy and quality of data needed
Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills
Strong problem solving ability
Ability to read and understand customer service contracts
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .