Siemens Client Service Manager, Building Automation in Cypress, California
Client Service Manager, Building Automation
Job Family: Customer Services
Division: Building Technologies
Business Unit: Customer Services DF & PD
Requisition Number: 207241
Primary Location: United States-California-Cypress
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Siemens Building Technologies is currently searching for an experienced Client Service Manager to support our business in Orange County, CA. The Client Service Manager executes financial performance and customer satisfaction of all related scope and functions of assigned accounts plus the ability to identify, scope and sell (independently or in a team) additional solutions to their customers.
Manages accounts for all assigned service customers providing outstanding customer satisfaction and retention.
Serves as the main contact for all service product lines including: TSP, Extras, Time and Material, Non-Installed Parts, plus Installed Service projects.
Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner.
For A customers may support and provide assistance to service sales people in job take-off, product application, estimating, customer demonstration and performing site surveys and audits.
For B and C customers, manages the assigned accounts in their entirety. Identifies adds, upgrades, and escalations to assigned TSPs and Installed Service project to meet customer needs and improve system efficiency.
Develops account strategies and sells independently or in a team environment, depending on the account (more independently as higher in level).
Leads quality assurance activities and may lead renewals on assigned accounts.
Develops, implements, and executes labor and material plans for TSPs, Extras, T and M and Installed Service jobs.
Establishes a work plan and preventative maintenance schedule and project management tasking using the Service Management System (SMS) to fulfill assigned account commitments.
Works with coordinators to plan manpower skills and availability, documentation, workload balance and resolves schedule conflicts.
Ensures project profitability through achieving plan gross margin levels, billing and collections, and effective cost containment procedures. Skilled at managing all internal accounting and revenue recognition systems and assists with revenue and staffing forecasting activities.
Reviews all labor related project estimates prior to customer proposal and booking.
May be required to assist in pricing decisions.
May participate on special assignments and/or assist in developing and implementing customer training aimed at improving customer knowledge.
Bachelor's Degree preferred, although candidates with an Associates degree in Electronics or equivalent experience will also be considered
2-5 years of technical experience in customer management, quotes, quality visits, and work order management.
Experience in control systems and HVAC applications.
Knowledge of engineering and programming.
Strong organizational, verbal and written communication skills.
Good project management skills.
Ability to collaborate with the team
Proficient in MS Office (Word, Excel), SMS, BMS, Estimating, OCV and other Service Related Tools.
Individual must possess a valid Driver's license in good standing
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan
*LI - CAS
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
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Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .