Siemens Field Service Technician I - Fire in Charlotte, North Carolina

Field Service Technician I - Fire

Locations:Charlotte, North Carolina

Job Family: Customer Services

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Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 211013

Primary Location: United States-North Carolina-Charlotte

Assignment Category: Full-time regular

Experience Level: Entry level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 10%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

Job Description:

Position Overview

  • Performs equipment installation, trial runs, investigative tests, repairs and overhauls. Performs product and service training to customers. Performs maintenance on tools, test equipment, etc., and completes documents of all installations, inspections, maintenance and repair work, and failures. Performs service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Performs assessment of product/equipment performance based on field support data and recommends modifications or improvements. May participate in the negotiation and administration of service or systems contracts

Responsibilities

  • Provides technical service to customer Fire Safety systems including technical support during the installation and commissioning of new or expanded systems.

  • Coordinates with contractors in the process of installation of systems sold by a branch office. Performs system commissioning on systems including loading software programs and implementing modifications as necessary.

  • Conducts testing and inspects systems under maintenance agreements. Responds and carries out to completion any troubleshooting and repairs to assigned customer systems.

  • Ensures company-owned test equipment and installation equipment is in proper working order. Returns equipment in need of repair or calibration to the office in a timely manner.

  • Identifies code issues and non-conformance issues. Makes recommendations regarding both systems installations and service contract facilities.

  • Reports daily on activities completed, deferred, requiring further action or material.

  • Participates in On-Call assignments/ schedules as required. Acts as a mentor and provides on-the-job training to lower level Field Service Technicians as assigned.

  • Coordinates with contractors in the process of installation of systems sold by a branch office. Performs system commissioning on systems including loading software programs and implementing modifications as necessary.

  • Conducts testing and inspects systems under maintenance agreements. Responds and carries out to completion any troubleshooting and repairs to assigned customer systems Conducts on-going system operation training for end user customers.

Required Knowledge/Skills, Education and Experience

  • High School Diploma or equivalent.

  • NICET Certification.

  • Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices.

  • Generally, 1-2 years of successful industry experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.

  • Strong customer service skills.

  • Good organizational, verbal and written communication skills

  • Individual must possess a valid Driver’s license in good standing

  • Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan

  • Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education and Experience

  • Associates degree or 1-2 years of vocational technical training preferred.

*LI-GEP

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .