Siemens Field Service Manager in Charlotte, North Carolina

Field Service Manager

Locations:Charlotte, North Carolina

Job Family: Customer Services


English (US)

Job Description

Division: Mobility

Business Unit: Mobility (MO)

Requisition Number: 211443

Primary Location: United States-North Carolina-Charlotte

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 25%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Mobility Division provides efficient and integrated transportation of people and goods by rail and road – all products, solutions and services regarding mobility are handled by the Mobility Division.

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Job Description:

Field Service Manager

Position Overview:

Siemens Industry Inc. wants to fill new positions in its Mobility Organization in an interesting transit organization on the east coast. For the first months the applicant will be trained in several facilities around the country gaining experience from several different projects.The Field Service Manager, will plan, organize, coordinate and manage all phases of personnel and rolling stock. The Manager will also be responsible for administering the safety program, training program, and budget, and directs a high performance team to proactively support our customer in a professional manner. He will assist the Customer Service department providing details on customer related inquires, involving Mechanical department concerns. He will interact with Transportation, Engineering, Dispatch and Finance departments for the safe, cost effective and efficient operations of the railroad.

Applicants who want to take part in our Siemens Service Department would be responsible for the following main tasks:


• Ensures the team provides high quality technical advice to the maintenance workforce to enhance equipment reliability of a rolling stock fleet

• Ensures the team is responsive and supports to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified and improvement recommendations are made.

• Ensures the team delivers on-going system operation training for the customers.

• Assists the team in assigned troubleshooting and repair works

• Responsible for planning and maintaining schedule of team

• Ensures proper communication between the customer and the field team.

• Acts as a mentor and provides on-the-job training to Technicians as required.

• Provides feedback to team regarding performance, quality, and productivity issues.

• Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc.

Required Knowledge/Skills, Education, and Experience:

• Bachelor degree in an engineering discipline.

• Minimum of 5 years of working experience with a railroad or other technical agency.

• Minimum of 3 years in a Supervisory position.

• Knowledge of all Railroad Regulatory requirements.

• Knowledge of fundamental concepts, practices, and procedures for supervised work group(s).

• Excellent English language technical communication skills in speaking, reading and writing.

•Must possess proven skills with allMicrosoftOffice (including Excel/​Word/Access/​PowerPoint) products

• Must have comprehensive knowledge of Maintenance Management Systems such as Maximo, JD Edwards, SAP, Cormap

• Required travel: 20%

Preferred Knowledge/Skills, Education, and Experience:

• Preferred experience: More than 5 years of experience managing field operations.

• Knowledge of fundamental concepts, practices, and procedures for supervised work group(s).

• Excellent English language technical communication skills in speaking, reading and writing.

• Background or formal training in Quality tools e.g. six sigma.

• Ability to apply Standardization of processes to maximize consistency of output and increase efficiency.

• Aptitude to understand technical information

• Ideally will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at .