Siemens Application Support Engineer Advanced in Charlotte, North Carolina
Application Support Engineer Advanced
Locations:Charlotte, North Carolina
Job Family: Engineering
Division: Digital Factory
Business Unit: Product Lifecycle Management
Requisition Number: 200108
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: No
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.
The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.
For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm
The Application Support Engineer will represent MOM / MES Support in North America by guiding customers in identifying and solving software and application issues. This is a technical role that interacts with enterprise level customers to isolate and solve complex Manufacturing Execution System (MES) issues. The Application Support Engineer will apply moderate skills of MES software and supporting technologies to investigate and resolve problems by making use of problem solving skills and tools. They will be responsible for setting customer expectations, identifying the problem, isolating the problem and providing a solution for the problem. Regularly exercises discretion & judgment during customer consultations to decide whether issue is a Problem Report. When necessary, creates a Problem Report. Responsible for knowledge share demonstrations to peers and customers. The Application Support Engineer works with general supervision on issues to competently resolve customer issues.
BA/BS in related discipline or 5+ yrs related experience.
2+ years enterprise software support
2+ years troubleshooting programming languages: C#,VB.NET, Web..
1+ year database experience with either SQLServer or Oracle
Excellent communication skills.
2+ years MES experience
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .