Siemens VP Digistal Service Operations in Cary, North Carolina
VP Digistal Service Operations
Locations:Cary, North Carolina
Job Family: Project Management
Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 201018
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 15%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
• Establish and evolve the Digital Health Services delivery for the USA
• Maintain and enhance the current portfolio delivery from technical presales support over implementation to after sales service
• Lead the organization to a consulting-based service delivery model
• Manage the delivery of new portfolio elements by evolving the current team and/or integrating new teams
• Strengthen partnerships with sales, external partners, product management, education services and the rest of the Services organization
• Define and Develop the skills needed for delivering Digital Health Services
• Manage overall P&L of Digital Health implementations, by efficiently converting bookings into revenue and manage customer service P&L
Acts as the local entrepreneur for digital services operations, guided only by very broad company objectives. Defines a business strategy based on the Digital Health Services Key Portfolio Elements. Enhance the operational delivery of the current offerings. Justifies investments and secures funding for supporting new portfolio elements. Sets up strategic internal/external partnerships to deliver implementation services and customer service. Influence internal and external business leaders to drive Digital Health Services. Defines and reports on financial targets.
Internal: Reports to the SVP, Services with functional alignment to the Global Manager of Service for Digital Health Services. Manages the implementation teams and collaborates with local and regional service team for service delivery.
External: customers (e.g. Chief Medical Officer, CIO, CEO), Partners (CEO's, managers of partners)
P&L responsibility for Project Delivery
P&L responsibility for Customer Service for Digital Services
Enhancing of existing service offerings (implementation and customer service) and developing of new service product offering
Leads his teams to deliver pre-sales support, solution architecture, consulting, implementation, project management and support services
Develops 3-5y strategic roadmaps
Manages multiple business models that reflect a mixed portfolio with products that enter the market (high growth), products that are more mature (moderate growth), and products at the end of the product lifecycle (declining revenue)
Ensures optimal capacity utilization by developing demand driven capacity models, advanced skill management and resource planning
Monitors daily progress/status and makes adjustments/corrections to ensure optimal performance and service
Coordinate customer-client escalations
Defines operational KPIs and optimizes service provision based on targets and expectations.
Establishes a handover process from Product Marketing to Service delivery
Strong understanding of digital health technology and IT in general
Experience with Strategy definition and execution
Strong understanding of business operations and service delivery
Experience with continuous improvement of service quality and service delivery
Strong financial acumen
Strong organizational and time management skills with the ability to multi-task
while being flexible with changing demands
Experience with leading large/complex IT projects / programs
Experience with Partner management
BS/BA in related discipline or advanced degree, where required. Certification may be required
in some areas.
Demonstrates and applies advanced knowledge of concepts, practices, and procedures for a
major functional area and expert knowledge of other areas in the company and how they
interact. Demonstrates advanced understanding and application of management approaches for
work direction, motivation, and performance management.
Typically 15+ years of successful experience in a directly related field and successful
demonstration of Key Responsibilities and Knowledge as presented above.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .