Siemens Techncal Support Technician 4 in Cary, North Carolina

Techncal Support Technician 4

Locations:Cary, North Carolina

Job Family: Customer Services

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English (US)

Job Description

Division: Siemens Healthineers

Business Unit: Services

Requisition Number: 211936

Primary Location: United States-North Carolina-Cary

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 20%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthineers

Job Description:

Siemens US Talent Acquisition

Position Overview

RSC Technical Support

· Provide product support either remotely or on-site.

· Proactively monitor systems using Siemens Remote Services

· Share expert advice, training, and technical assistance to support staff and train lower level employees.

· Successfully demonstrates leading-edge or extensive knowledge in a technical specialty

· Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

Responsibilities

· Provide remote technical support to Field Service Engineers servicing Siemens Angiography equipment.

· Proactively monitor AXA Guardian accounts to ensure equipment uptime.

· Improve Guardian Templates to make Proactive Monitoring more efficient.

· Dispatch notifications to CSE's and provide quality action plans

· Use remote diagnostics to troubleshoot and resolve technical issues

· Follow escalation process and communicate with HSC/QIB to drive solutions.

· Travel to assist with on-site repair of customer equipment as required. (internationally at time - Canada and Latin America)

· Provide feedback to the factory regarding system performance

· Be willing to work 2nd shift and work On-call when necessary

Required Knowledge/Skills, Education, and Experience

· Associates degree or 2 years of vocational technical training required.

· More than 10 years’ experience working on Angiography/Cardiology systems

· Ability to troubleshoot and fix problems remotely using Siemens Remote Services

· Good communication skills

Preferred Knowledge/Skills, Education, and Experience

  • Candidates are preferred to have an AXA background with experience on the Axiom Artis, Artis Zee, Zeego, XWP, 3D Applications and Artis Q product lines.

· Valid US passport will be required for international travel.

· Note that shifts may rotate, depending on team and/or business needs.

· Candidate will be able to work remote, ensuring that he or she has appropriate bandwidth available to handle applications required for work performance. Please note that DSL/dial-up have not been shown to be adequate

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .