Siemens Tech Support Technician 1 in Cary, North Carolina
Tech Support Technician 1
Locations:Cary, North Carolina
Job Family: Customer Services
Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 200984
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 25%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
Participates in routine support of Siemens Customer Service Engineer's and customer IT staff to enable successful remote access of clinical systems. Provides support in recommending remote configuration of products with customers and Siemens CSE's. Assists with the configuration of new product to support both field service and product development..
The successful applicant's responsibilities will include configuring and implementing secure remote connections across multiple modality platforms, troubleshooting broken connections, maintaining documentation of all connections, both under development and established and coordinating with local hospital IT staff to achieve secure remote connectivity while simultaneously observing medical device installation deadlines.
Must possess at least 3+ years of Cisco router, VPN, firewall, and IPSEC technologies to qualify; CCNA is desired. Cisco certifications preferred. Must display excellent written, oral and time-management skills. Bachelor’s degree or 3-4 years of vocational technical training preferred.
Job Family Responsibilities:
Participates in routine product support to customers remotely or on-site Participates in disseminating product knowledge. Provides support in recommending products for customers with routine product needs to product design group. Assists with the coordination of new product introductions as they relate to product support.
Associates degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
Knowledge and Experience:
Demonstrates a basic knowledge of a technical or specialty area. Generally, up to 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
Key Working Relationships:
Contacts are primarily with immediate manager and others in the group.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .