Siemens Field Service Technician in Cary, North Carolina

Field Service Technician

Locations:Cary, North Carolina

Job Family: Customer Services

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English (US)

Job Description

Division: Siemens Healthineers

Business Unit: Services

Requisition Number: 213264

Primary Location: United States-North Carolina-Cary

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Technical Diploma

Travel Required: 100%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthineers

Job Description:

Siemens US Talent Acquisition

Job Description

Position Overview

The Installation Service Engineer, is a critical member of our national installation team; this is a field-based, customer-facing role that primarily calibrates Siemens imaging equipment at our customer sites. Our ISE's represent the "Face of Siemens" to the customer.

The Installation Service Technician reports to the Senior Manager, Field Engineering at Siemens-Healthineers.

Responsibilities

Start-up and calibration of AT/ECS installations; provide expert level installation support to field service organization; communicate and escalate technical issues and delays; keep installation projects on schedule; assure quality; evaluate room layout and installation quality of our mechanical install vendors; start-up in accordance with factory instructions and specifications; troubleshoot technical problems and repair out of box failures; correct vendor and factory errors and mistakes; order missing or damaged parts; provide feedback to vendors, factory, project management and planning; provide on-site installation training for field Customer Service Engineers.

Candidate should live in the Western Zone near a major airport.

Required Knowledge/Skills, Education, and Experience

-Technical training or degree, associates or higher; minimum of 4 - 5 years of experience with X-ray system installation and service.

  • Ability to travel overnight 100% of the time.

  • End of the Quarter work requires “All-Hands-On-Deck” attitude to achieve business goals.

  • Expert level troubleshooting skills and capable of evaluating room layout and site planning.

  • Must be able to effectively set up and connect hospital networks to Siemens remote diagnostic SRS/RUH applications.

  • Requires superb customer and communication skills.

  • Must be organized, self-sufficient and capable of working with little or no supervision.

  • Training and experience with AT, ECS systems installation and start-up experience preferred.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Individual must possess a valid Driver's license in good standing.

Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.

Preferred Knowledge/Skills, Education, and Experience

Performs complex equipment installation, investigative tests, and repairs.

Performs complex product and service training to customers.

Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and completes documents required of all installations.

Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements.

Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.

Generally, 4-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .