Siemens Field Technical Support Manager - Information Technology Solutions - Building Technologies - IL/NY/CA/GA/TX in Buffalo Grove, Illinois

Field Technical Support Manager - Information Technology Solutions - Building Technologies - IL/NY/CA/GA/TX

Locations:Buffalo Grove, Illinois

Job Family: Information Technology

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Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 200711

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Bachelor's Degree

Travel Required: 50%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

Job Description:

Position Overview

Provides expert technical support to the field in the area of Information Technology, particularly Networking and Communications.

Responsibilities

  • Serves as a prime technical contact for Siemens ecosystems of IT partners.

  • Providing general guidance and mentoring, training requirements, certification requirement and partner alignment.

  • Holds IT/Networking certifications necessary to support field projects and partner contractual relationship requirements.

  • Supports all I2S and BT Digitization projects: sales, deployment, service.

  • Leads the most complex analysis of business goals, objectives and needs of the general business environment and may create most complex functional and/or technical specifications and flowcharts.

  • Leads the most complex planning and design of business processes and systems.

  • Leads the development of recommendations for most complex changes to improve and support business activities.

  • May facilitate the most complex business case development (planning and initiation, responding to budget changes, lead ad hoc planning requests and evaluations.

Required Knowledge/Skills, Education, and Experience

  • Candidate must have 10+ years of successful experience in IT/Network Architecture.

  • 5+ years experience in engineering management preferred.

  • BS/BA in Information Technology or related degree.

  • CCIE Certification is required in some areas. Additional certifications are a plus.

  • Applicant must demonstrate extensive knowledge in field of specialization or multiple disciplines to the successful completion of complex assignments.

  • Successfully serves as point of authority and source of technical knowledge for area of expertise.

  • Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.

*LI-KBS

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .