Siemens Field Support Specialist - Building Technologies - Buffalo Grove, IL in Buffalo Grove, Illinois

Field Support Specialist - Building Technologies - Buffalo Grove, IL

Locations:Buffalo Grove, Illinois

Job Family: Customer Services

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Job Description

Division: Building Technologies

Business Unit: Region Americas

Requisition Number: 211192

Primary Location: United States-Illinois-Buffalo Grove

Assignment Category: Full-time regular

Experience Level: Entry level

Education Required Level: Bachelor's Degree

Travel Required: 10%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

Job Description:

Position Overview

We are seeking exceptional professionals with a demonstrated long-term passion for Technical

Support, and are willing to improve his/her technical knowledge over time and develop into upper Tiers in Technical Support.

We provide constant, actionable feedback delivered through mentorship and through regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about.

With new high-level roles opening up and opportunities within the organization, this results in fast career growth for our staff.

Responsibilities

  • Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.

  • Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Field Support Engineers.

  • Logs all incoming support requests into the company call tracking system in a timely and professional manner.

  • Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.

  • Escalates more complex problems to Field Support Engineers.

  • Complete company designated training courses for position to enhance work performance and career development.

  • Participates in special projects to increase the incumbent's role and technical abilities.

  • Participates in semi-complex product support to customers remotely.

  • Participates in disseminating semi-complex product knowledge.

  • Provides support in recommending products for customers with semi-complex product needs to product design group.

  • Participates in coordinating new product introductions as they relate to product support.

Required Knowledge/Skills, Education, and Experience

  • Associate degree in Electrical Engineering, Mechanical Engineering, Computer Science. or equivalent experience required.Bachelor's degree is preferred.

  • Specialized skill training/certification may be required.

  • Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices.

  • Excellent communication, conflict resolution, and problem-solving skills.

  • Understanding of customer satisfaction and service orientation.

*LI-KBS

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .