Siemens Jobs

Job Family: Customer Services

Req ID: 414359

Hello go-getter!

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make an impact by:

• To work as part of a team and deliver high quality work by interacting with the customers and providing exceptional service.

• Charger Monitoring and Charger Onboarding.

• Responsible for handling customer queries by following the predefined processes through emails/tickets and Hotline services.

• Co-ordination with Level 2 and other stake holders for providing appropriate resolution.

• Excellent communication skills with neutral accent.

• Timely response to queries from internal customers/ stakeholders.

• Responsible for achieving the KRAs/KPIs assigned to each one of them.

• Responsible for addressing or escalating customer related issues to Level 2 support / Team Leader.

• Interaction with Internal customers and business.

• Conduct troubleshooting & health check of electrical vehicle (EV) chargers, check log entries to find root cause of the issues.

• Provide Weekly/Monthly reports on tickets/service requests worked.

• Write and submit timely reports on performance, targets and customer queries.

You’ll win us over by:

• B.E/B.TECH degree in Computer / Electronics / Electrical ( EEE /ECE/E&I/Equivalent ) with 1-4yr experience.

• Customer service Skills - Call/Email/Ticket Handling.

• Experience with providing Hardware & wiring, configuring support, Understanding of Electrical Drawing/Circuits.

• Fluency in communication skills, written and verbal (English).

• Incident Management and Call Centre Application Support.

• MS Office applications.

• Ownership Skills

• Analytical skill for logs troubleshooting.

• Flexible to shifts.

• Knowledge on Electric Vehicle and AC/DC chargers. (Knowledge in Power Electronics equipment like Chargers/Inverters/AC drives, Devices…etc. Control Electronics, related Control Panels & Devices, related Communication Networks/protocols/applications).

• Commissioning of EV Chargers.

• Initiative.

• Result & Quality Orientation.

• Professional Ethics.

• Team Player.

• Siemens Values.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.