Siemens Service Coordinator Supervisor in Beltsville, Maryland
Service Coordinator Supervisor
Job Family: Customer Services
Division: Building Technologies
Business Unit: Country Division Controller
Requisition Number: 200188
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Our contributions sometimes aren’t very apparent – but our innovations have made history. The Siemens Building Technologies Division is searching for a experienced Service Coordinator Supervisor to lead a team of coordinators responsible for establishing the foundation for our customer’s overall service experience, effectively setting up, planning, scheduling and dispatching onsite and remote activities/resources to ensure customer expectations and commitments are met for all services and enabling data driven services. Leading this team means providing support, information, prioritization and coordination of activities and resources across all Region Branches, the Zone Operations Center and Digital Service Center. Are you ready to make history with us?
As a Service Coordinator Supervisor you provide support, information, prioritization and coordination of activities and resources across all Branches within the assigned Region/Zone for the Operations Center and AM Digital Service Center. You will lead, train, mentor team members through the performance management process (goal setting, one-on-ones and reviews), and act as a point of escalation for customers with concerns over scheduling and dispatching. You will work with the Branch Operations management to ensure coordination and alignment of their Service Coordinator team and oversee decisions regarding the scheduling and movement of resources and material.
In addition, you will ensure all service request and dispatches are well documented, coordinated, prioritized and organized. Utilizing the SAP platform, reviews, processes and dispute all service documentation are all additional responsibilities in this role. You will be assisting in the project profitability through cost containment procedures and processes and maintaining timely set up and completeness of related job folders as assigned. Ensuring accurate Debt Note Request (DNR) creation for all service orders, achieving planned service budget including driving to monthly forecasted Revenue and Gross Margin are all Financial responsibilities in this role.
So, if you are ready to make your mark in history and with Siemens, submit your resume today!
Required Knowledge/Skills, Education and Experience
• High School or GED required
• 2 - 5+ years experience in customer service, field coordination, administration or operations. Excellent organizational, interpersonal and verbal and written communication skills needed.
• Proficient in Microsoft Office and business software systems (i.e. SAP).
• Strong accuracy and quality of data needed.
• Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills.
• Strong problem solving ability.
• Ability to read and understand customer service contracts.
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education and Experience
• Technical school or Associates degree (2 year) preferred.
• Familiarity or experience with control, HVAC systems, Automation/Fire/Security Systems and engineering preferred.
• SAP experience highly preferred.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf .