Siemens Service Coordinator - Building Technologies in Austin, Texas

Service Coordinator - Building Technologies

Locations:Austin, Texas

Job Family: Customer Services

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Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 213348

Primary Location: United States-Texas-Austin

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: High School Diploma / (GED)

Travel Required: No

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

Job Description:

Position Overview

Coordinates the delivery of onsite and remote service activities, from the initial demand creation through the delivery and close out. Specially, schedules and dispatches branch, zone and Digital Service Center activities and resources to ensure customer expectations and commitments are met for all services and enabling data driven services.

Responsibilities

  • Provides support, information, prioritization and coordination of activities and resources across branches, the Zone Operations Center and Digital Service Center.Serves as a main point of contact for service customers to ensure expectations are met.

  • Handles incoming customer service requests via the phone or email, resulting in a service work order to begin the scheduling and dispatching process.Schedules and dispatches activities and resources to execute Service Agreements and customer requests.

  • Handles decisions regarding the scheduling and movement of resources and material. Schedules and dispatches resources to meet customer expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.

  • Orders and tracks parts and sub contractors in support of maintenance plans and service calls. Utilizes the SAP service platform to generate, schedule, dispatch and close out workorders.

  • Proactively follows-up with customers after completion of services to ensure a high level of satisfaction with quality of work received.

Required Knowledge/Skills, Education, and Experience

  • Technical school or Associates degree (2 year) preferred, although a combination of education (High School or GED required) and experience will also be considered

  • 2+ years experience in customer service call handling, dispatching and service response required

  • Good organizational, interpersonal and verbal and written communication skills

  • Microsoft Office experience required

Preferred Knowledge/Skills, Education, and Experience

  • Familiarity or experience Fire Alarm Systems and engineering preferred.

  • SAP experience highly preferred.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .